Patient testimonials that show your work — not just describe it.

Spokk sends an automated SMS after a patient visit inviting them to leave a testimonial — video or written. The link goes to a private, mobile-optimized page where the patient can record a short video or type a text testimonial. No app download, no account, no friction. You receive the testimonial in your dashboard and can display it on your website, social media, or marketing materials.

Many cosmetic patients are genuinely excited to share their results. Someone who went from hating how they looked in photos to feeling confident after a successful treatment journey has a story worth telling. The key is framing: the request should focus on the experience and outcome, not the condition. Patients who are proud of their results tend to respond well — and 'before and after' transformation stories are especially compelling in cosmetic dermatology.

Absolutely. The patient controls everything they say in their testimonial. They can speak about the quality of care, the results they experienced, and their overall experience without mentioning any specific condition or procedure. Many dermatology testimonials simply say 'my skin has completely transformed' or 'Dr. Patel changed my confidence' without any clinical detail. That's often enough to be compelling.

Dermatology testimonials are valuable in multiple contexts: your practice website (especially on treatment-specific pages), Google Business Profile, social media (Instagram and Facebook for cosmetic practices especially), email newsletters, waiting room displays, and printed patient materials. Video testimonials perform particularly well on social media and on website landing pages.

When a patient submits a testimonial via Spokk, they are explicitly consenting to share that content. The submission flow includes a consent acknowledgment. Spokk stores the testimonial with consent timestamp. It is your responsibility to ensure any additional consent requirements under your jurisdiction or practice policies are met before using testimonials in marketing materials.

A Google review lives on Google and is primarily for acquiring new patients through search. A testimonial is content you own and can use wherever you want — your website, social media, waiting room, email campaigns. Testimonials can be video or text, can include the patient's photo if they consent, and can be curated and placed strategically. Both have value; they serve different purposes.

Video testimonials work best at 30–90 seconds. Long enough to tell a real story, short enough to hold attention. Written testimonials are most effective at 2–5 sentences — specific enough to be credible, concise enough to be read. Spokk's collection form guides patients toward appropriate length without making it feel constraining.

Yes. You can configure separate automation flows for different patient segments. If you want testimonial requests only for cosmetic patients, you configure the testimonial step to appear in the cosmetic patient flow only. Medical patients receive a different follow-up sequence without the testimonial request.

All testimonials go to your private Spokk dashboard first. You review them there and decide which to display or use. You are never obligated to publish or use any testimonial — you have full editorial control over what appears on your website or marketing channels.

Yes. Video testimonials are stored and managed through Spokk's integration with Mux, a professional video infrastructure platform. Your testimonial videos are reliably hosted, load quickly, and can be embedded on your website using Spokk's embed code. No need to manage video hosting separately.

Video testimonials are best for cosmetic procedures where results are visual and transformation is dramatic — Botox, fillers, laser treatments. Written testimonials work well for all treatments but are especially suited to medical dermatology where privacy concerns may be higher. You can offer both options and let the patient choose.

Yes. When collecting a testimonial, the form can capture which treatment they received and which provider they saw. This lets you tag testimonials — 'Botox testimonials,' 'Dr. Patel testimonials,' 'laser treatment testimonials,' etc. — so you can strategically place them on relevant pages of your website.