Online Reputation Score Calculator
Calculate your business reputation score across Google, Yelp, and Facebook. Get AI-powered insights and strategies to build trust and increase revenue
Google Reviews (Required)
Other Platforms (Optional)
What is an Online Reputation Score?
An online reputation score is a numerical rating (0-100) that quantifies how your business is perceived across the internet. It measures the strength of your online presence based on customer reviews, ratings, engagement, and visibility across multiple platforms.
Research shows that 93% of consumers read online reviews before making a purchase, and businesses with higher reputation scores see 5-9% higher revenue per one-star rating improvement. Your reputation score directly impacts customer trust, local search rankings, and conversion rates.
How is Reputation Score Calculated?
Total number of reviews across all platforms. More reviews = higher credibility. We compare your count to industry averages adjusted per location.
Your average star rating (1-5 scale). Businesses with 4.0+ ratings see 2x higher conversion rates. Aim for 4.5+ to stand out.
Number of reviews in the last 30 days. Recent reviews signal active business and current customer satisfaction.
Percentage of reviews you respond to. Businesses that respond to reviews see 35% more customer inquiries.
Presence across Google, Yelp, Facebook, and other platforms. Diversified reviews increase trust and reach.
Why Your Reputation Score Matters
Drives Revenue Growth
- • 9% revenue increase per one-star rating improvement
- • 31% higher conversion rates for 5-star businesses
- • 270% increase in conversion with 5+ reviews vs 0 reviews
Improves Local SEO
- • Reviews are a top 3 Google ranking factor
- • Higher scores = better "near me" search visibility
- • Review signals account for 15% of local pack rankings
Builds Customer Trust
- • 72% of consumers trust online reviews as much as personal recommendations
- • 84% trust online reviews as much as friends
- • Responding to reviews increases trust by 40%
Provides Competitive Edge
- • 68% choose businesses with better reviews
- • Stand out in competitive markets
- • Command premium pricing with strong reputation
10 Proven Strategies to Improve Your Reputation Score
Send automated review requests via text or email within 24 hours of service. 70% of customers will leave a review when asked.
Show customers you care. Businesses that respond to reviews see 35% more inquiries and higher trust.
Reduce friction by sending direct links to Google, Yelp, and Facebook review forms. Spokk automates this.
Diversify beyond Google. Yelp, Facebook, and industry-specific sites broaden your reach and trust signals.
45% of consumers are more likely to visit after seeing thoughtful responses to negative reviews.
Aim for steady review velocity. Recent reviews signal active business and current customer satisfaction.
Empower frontline staff to ask satisfied customers for reviews at point of sale or service completion.
Complete profile with photos, hours, and accurate info. Updated profiles get 7x more clicks.
Automate requests, monitor all platforms in one place, and never miss a review. Spokk makes this effortless.
Display testimonials and ratings prominently. Social proof increases on-site conversions by 34%.
Review Platform Comparison
| Platform | Best For | SEO Impact | Priority |
|---|---|---|---|
| All businesses, local SEO | Very High | Critical | |
| Yelp | Restaurants, home services | High | High |
| Social engagement, B2C | Medium | Medium |
Ready to Improve Your Online Reputation?
Spokk helps you automatically collect reviews, monitor your reputation across all platforms, and respond to customers—all from one simple dashboard.