Customer feedback
Hear from every customer, while you can still do something about it
A short form by text, email or QR code that customers finish in under a minute. Every answer reaches you straight away, you can reply from Spokk, and every customer is then invited to review you on Google.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Olive and Ember
How was everything tonight?
Dinner for two
How it works
From visit to feedback, without anyone handing out a survey
- Step 1
After the visit
The customer goes into Spokk
From the check-in tablet, the staff portal, a spreadsheet or your software. Walk-ins can scan a QR code.
- Step 2
2 hours later
They get a short form
By text or email, with one reminder if they do not answer. Most of it is tapping stars.
- Step 3
The moment they answer
You get an email
Owners and managers hear about every response, low ratings included.
- Step 4
When you are ready
You reply
Answer the customer from Spokk, and they can reply back. Then everyone gets the same Google review invitation.
Your form
Ask what matters to your business
Choose the ratings and questions that fit how you work. Keep it short and most customers will finish it.
- Star ratings on the things you choose, like food, service or wait time.
- A comment box, the service they had and the staff who helped them.
- Up to ten questions of your own.
- A classic form, or a friendly chat-style conversation.
Hi James! How was your dinner at Olive and Ember tonight?
Really good, the lamb was amazing
So glad to hear it! How was your server?
Act on it
Every answer reaches you straight away
Feedback is only useful if someone reads it. Spokk emails every response to the owners and managers you choose, so a cold dish or a long wait is known before the next shift.
- Reply from Spokk, and the customer can reply back.
- Tag responses and see average ratings for each tag.
- Export everything to a spreadsheet, or save any response as a PDF.
New feedback for Olive and Ember
To you and your managers
Paul S.
Food was great but we waited 35 minutes for mains and nobody came to explain.
Features
Everything in the form, and everything after it
Chat-style forms
A friendly conversation instead of a survey, on any phone.
Photos
Customers can attach a photo to their feedback.
QR codes and links
For tables, counters and receipts, or to share anywhere.
Five languages
English, Spanish, French, German and Japanese.
Tags and summaries
Group responses with tags and see the average rating for each.
Staff ratings
Customers rate the person who served them, on the same form.
See how it works in your industry
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- Unlimited locations and team members, so a second site does not double your bill.
- Unlimited review and feedback requests by text and email.
- Custom features and integrations built for you, at no extra cost.
Comparing tools? See how Spokk compares →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions people ask
How long does the feedback form take?
How do customers get the form?
What happens with a bad rating?
Can I add my own questions?
Which languages are available?
How much does it cost?
Works well with
Google review generator
Ask every customer for a Google review after their visit, with a draft ready to post.
Learn moreStaff ratings
Customers rate the person who looked after them, on the same feedback form.
Learn moreAutomation
One sequence after each visit: feedback, a review invitation, then a referral.
Learn moreFind out how every visit really went
Sign up free and read your first customer feedback today.
14-day free trial. No credit card needed. 60-day money-back guarantee.