Staff ratings
Find out how customers rate the people who serve them
Customers rate the person who looked after them on the same short feedback form they already fill in. You see every rating next to what the customer wrote, and can export them all for team reviews and coaching.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Hannah L.
Cut and color · Today, 5:02 PM
Staff rated
Sofia
Senior stylist
Mia
Colorist
“Sofia was lovely and really listened. The color is a touch warmer than I hoped.”
How it works
How staff ratings work
- Step 1
Once
Add your team
Add each staff member with their role and photo, and choose which locations they work at.
- Step 2
On the feedback form
Customers rate them
Customers pick who looked after them and give a star rating, with chat-style forms allowing up to three people.
- Step 3
Straight away
You see it
Each response arrives in your inbox and dashboard with the staff ratings on it.
- Step 4
Whenever you like
Export everything
Download responses with staff names, roles and ratings for team reviews.
In context
A rating means more next to the comment
A four-star rating on its own says little. Next to "lovely, but the color is warmer than I hoped" it tells you exactly what to talk about. Spokk keeps the two together on every response.
- Staff ratings, overall ratings and comments on one screen.
- Filter responses by location and date.
- Reply to the customer from the same screen.
Export preview
Features
What it does, and what it does not
Ratings on the form
No separate survey. Staff ratings ride along with the feedback customers already give.
Kept private
Ratings stay in your account. They are for you and your managers, not for public review sites.
By location
Assign staff to locations so customers only see the people who work there.
Staff portal
Team members can check customers in from their own phone, without seeing your settings.
See how it works in your industry
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed yearly, or $179 a month if you pay monthly with no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- 60-day money-back
Included at every price
- Unlimited locations and team members, so a second site does not double your bill.
- Unlimited review and feedback requests by text and email.
- Custom features and integrations built for you, at no extra cost.
Comparing tools? See how Spokk compares →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Covers the whole yearly payment
- Just ask by email or on a call
- Cancel any time in settings
Pay for the year, then take 60 days to see it working with your own customers. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions people ask
How do customers rate staff?
Where do I see the ratings?
Will staff names appear in Google reviews?
Can staff see their own ratings?
How much does it cost?
Works well with
Customer feedback
A short form by text, email or QR code. Every answer lands in your inbox.
Learn moreGoogle review generator
Ask every customer for a Google review after their visit, with a draft ready to post.
Learn moreAutomation
One sequence after each visit: feedback, a review invitation, then a referral.
Learn moreHear how customers see your team
Sign up free, add your team, and see the first staff ratings today.
14-day free trial. No credit card needed. 60-day money-back guarantee.