Pricing
← Back to Spokk for Pediatric Clinics
🏆 Family Loyalty Program

Make coming in for well-child visits feel like progress, not a chore.

Pediatric families come back over and over for years. Loyalty rewards turn routine visits into milestones worth celebrating. Automated. No punch cards. No spreadsheets.

Start free 14-day trialSee pricing

No credit card required · All features included · Cancel anytime

5x

more expensive to acquire a new patient than to retain an existing one

source
67%

more revenue spent by loyal customers versus new customers

source
11+

recommended well-child visits in the first 3 years of life (AAP schedule). Each one is a retention touchpoint.

source
25-95%

increase in practice profitability with just a 5% improvement in patient retention

source

Pediatric practices have a retention advantage most industries do not. Here is how to use it.

In most service businesses, loyalty programs are about competing for repeat visits. In pediatric care, families HAVE to come back. The AAP recommends 11 or more well-child visits in the first three years of life alone. The visits are built in to the care schedule.

So why does loyalty matter? Because parents have a choice of which pediatrician they come back to. And "inertia" is not a retention strategy.

The real problem is that families drift away silently after a mediocre experience. Or they find a practice closer to their new house and never explicitly "break up" with you. They just stop scheduling. There is no goodbye. There is just a gap that grows longer until the family is gone.

Loyalty rewards create a reason to stay. A visible counter showing their progress makes them feel like they would be leaving something behind if they switched. That is the psychology, and it works. Customers enrolled in loyalty programs are 87% more likely to continue using a business. In a category where the visits are already scheduled by the care guidelines, loyalty is what determines whether those visits happen at YOUR practice.

📅

Consistent scheduling

Families enrolled in a loyalty track are more likely to book their next well-child visit on time instead of letting it slide.

💬

Warmer reviews

Families who feel valued leave more positive Google reviews. The loyalty program and the review pipeline work together.

🤝

More referrals

Loyal families are your best referral source. They talk about your practice because they have a reason to feel proud of choosing you.

How the loyalty program works. From check-in to reward SMS.

No apps. No hardware. No admin work. Just a QR code at your reception desk, automated tracking in the background, and reward messages that go out without anyone doing anything.

Step 1

Family arrives at the clinic

Any visit counts: well-child, sick visit, vaccine appointment, follow-up. Every touchpoint is a retention opportunity.

Step 2

Parent scans the QR code at reception

You print the QR code Spokk generates and tape it to the front desk (or mounting bracket, or waiting room wall). Parent scans with their phone camera. No app download. A browser page opens automatically.

Step 3

Spokk records the visit and increments the count

The check-in is logged to the family's contact record. Their cumulative visit count goes up by one. The full SMS automation sequence triggers simultaneously.

Step 4

Post-visit automation starts running

Feedback request at 2 hours. Reminder at 24 hours. Google review nudge at 3 days. Referral SMS at 20 days. All automatic. All skipping intelligently based on what the family has already done.

Step 5

Milestone reached. Reward SMS fires.

When the family hits the visit milestone you configured, Spokk automatically sends your reward message. "You have reached visit 5! Here is your reward: [your offer]." Zero admin. Zero remembering.

Step 6

You define the milestone and the reward message. Spokk handles the rest.

Set your milestone number (5th visit, 10th visit, 20th visit), write your reward message, and activate. Everything after that is automatic.

Check-in methods: pick what fits your workflow

✓
QR code at reception. Print it, tape it to the desk. Parent scans. Done. No hardware, no software, no training.
✓
Staff manual entry in the Spokk dashboard. For parents who forget to scan, or for phone-booked appointments. Search by name or phone number, click log visit. Same effect as a QR scan.
✓
API integration. Your practice management software marks an appointment complete. Spokk gets the trigger automatically via the REST API.
✓
HubSpot integration. If you manage contacts in HubSpot, the Spokk integration can trigger check-ins automatically when appointments are updated.

All check-in methods trigger the full post-visit automation sequence, not just the loyalty tracking.

What do pediatric loyalty rewards actually look like?

You define what the reward is. Spokk delivers the SMS notification automatically when the family hits the milestone. Here are examples that work well for pediatric practices. (You are not limited to these. Write whatever makes sense for your clinic.)

The goal of a milestone reward is not to cost you money. It is to make the family feel recognized. A small, thoughtful gesture at the right moment is worth more than a big discount that feels transactional.

Pediatric-specific: birthday milestone rewards work particularly well. "Happy Birthday [Child's name]! You have been a Spokk family for 5 visits. Here is a small thank-you from our team." That kind of personalization transforms how a family thinks about your practice. It goes from "the clinic we have to take the kids" to "the place that actually knows us."

Wait, there is one more thing worth noting. Visit milestones for pediatric families are not like coffee shop punch cards. A family hitting their 10th visit has likely been with your practice for two to three years. That is a long-term relationship worth acknowledging meaningfully.

Example milestone reward SMS messages

5th visit

"You have hit 5 visits at Sunrise Pediatrics! Bring this message in for a free flu shot at your next appointment."

Reward idea: Free flu shot or similar low-cost add-on

10th visit

"10 visits strong! You are a VIP family at our clinic. Reply to this message to claim priority scheduling access for your next sick visit."

Reward idea: Priority scheduling or skip-the-line sick visit

20th visit

"20 visits with us. We love your family. Here is a small thank-you: [reward]. You have been incredible patients and we are grateful."

Reward idea: VIP family designation or personal thank-you with reward

The rule for reward design

The best rewards have high perceived value for the family and low actual cost to your practice. A free flu shot during a visit where you are already seeing the family costs almost nothing in incremental time. To the parent it feels like a genuine gift. That asymmetry is where loyalty ROI lives.

Multiple ways to log a visit. Choose what fits your workflow.

Look, we know pediatric reception desks are busy. The check-in method has to fit into the existing flow, not add to it. Here are all the ways a visit can be logged in Spokk.

📱
Most popular

QR code at reception

Print the QR code from Spokk and tape it to the front desk or a small table stand. Parent scans with their phone camera. A browser page opens, they confirm in one tap. Done in 10 seconds. No hardware purchase, no app installation.

🖥️
Good backup

Staff manual entry

Staff logs the visit from the Spokk dashboard when the parent forgets to scan or for phone-booked appointments. Search by name or phone number, click log visit. Takes five seconds and has the exact same effect as a QR scan.

🔌
For integrations

REST API

Your practice management software marks an appointment as complete and sends a trigger to Spokk via the API. Fully automated. No front-desk action needed at all. Good for practices with a tech-forward operations team.

🔗
CRM integration

HubSpot integration

If you manage patient contacts in HubSpot, the Spokk HubSpot integration can trigger a visit automatically when contact properties update. Useful for practices that already live in HubSpot for communications.

One check-in, three things happen simultaneously

✓

1. The full SMS automation sequence starts (feedback at 2h, review nudge at 3 days, referral at 20 days)

✓

2. The family loyalty visit count increments and the milestone check runs

✓

3. The visit is logged to the contact record with timestamp and location

More for pediatric clinics

⭐

Google Reviews for Pediatric Clinics

Turn parent feedback into ready-to-post Google reviews automatically.

💬

Parent Feedback Collection

Private feedback from every family. Catch problems before they become 1-star reviews.

📱

SMS Automation

Post-visit sequences that run automatically for every family, every time.

👩‍⚕️

Staff Performance Tracking

See which doctors and nurses parents love most. Backed by real feedback data.

🎥

Parent Testimonials

Video and text testimonials from happy parents for your website and social media.

🤝

Referral Program

Give parents their own referral link and reward them when they bring in new families.

Frequently asked questions

How does the QR check-in work in a pediatric practice?+
You generate a QR code in Spokk and print it. Mount it at your reception desk or waiting room entrance. When a family arrives, the parent scans it with their phone camera. A browser page opens (no app required) where they confirm their visit. Spokk logs the check-in and increments the family visit count. The whole process takes about 10 seconds.
Can I have multiple reward milestones (e.g., 5th visit AND 10th visit)?+
Yes. You can set up as many milestones as you want. Each milestone has its own visit number and its own custom reward message. When a family hits the 5th visit, they get the 5th-visit reward SMS. When they hit the 10th visit, they get a separate 10th-visit reward SMS. Both fire automatically without any staff action.
What does the reward SMS say?+
It says whatever you write. You configure the message in Spokk when you set up the milestone. A typical example: "You've hit visit 5 at Sunrise Pediatrics! Bring this message in at your next visit to claim your free flu shot. Thank you for trusting us with your family." Spokk delivers the SMS automatically when the milestone is reached.
Can I customize the reward message?+
Yes. You write the reward message in your Spokk dashboard when you configure each milestone. You can include the clinic name, the specific reward, any instructions for redeeming it, and any personalization you want. Spokk sends it exactly as written.
Does the loyalty program track individual children or the family?+
It tracks at the family level, using the parent phone number as the identifier. If a family has two children and brings both in for a well-child visit on the same day, you can log two check-ins. Visit counts accumulate across all family members under the parent contact record. This works well for pediatric practices where a single parent manages appointments for multiple children.
What if a parent forgets to scan the QR code?+
Your staff can log the visit manually from the Spokk dashboard. Search the parent by name or phone number and log the visit with one click. This has the same effect as a QR scan: it increments the loyalty visit count, checks for milestone rewards, and triggers the full post-visit automation sequence. Useful for busy check-in moments or families who are juggling a lot.
Does the loyalty program integrate with our practice management software?+
Spokk does not require direct integration with your practice management system. The check-in is triggered by QR code at reception or manual entry by staff. If your practice uses HubSpot as a CRM, Spokk has a native HubSpot integration that can trigger check-ins automatically when an appointment is marked complete. There is also a REST API for custom integrations.
Is there a punch card or physical component?+
No physical component required. The entire system is digital. Families are identified by phone number. Visit counts are tracked in your Spokk dashboard. Reward notifications are delivered by SMS. No punch cards to lose, no physical stamps to manage, no redemption tokens to print. Just a QR code at your desk and everything else runs in the background.
How does the loyalty program help with Google reviews?+
Every QR check-in also triggers the full Spokk post-visit automation sequence, which includes a Google review request three days after the visit. Families who feel valued by your practice (because they are being tracked and rewarded) are more likely to respond positively to the review request. The loyalty program and the review pipeline reinforce each other.
What is the referral program, and how is it different from loyalty?+
The loyalty program tracks visits and rewards families for coming back consistently. The referral program gives each family their own unique referral link and sends it automatically 20 days after a visit. When a referred family books and checks in, both families get a reward. They are separate programs running on the same automation backbone. A family can participate in both simultaneously.
Does Spokk track how long a family has been a patient?+
Spokk tracks the first check-in date for each family contact, so you can see when they first visited your practice. The dashboard shows cumulative visit count, last visit date, and first visit date. This gives you a quick read on family tenure alongside visit frequency.
Can I remove a family from the loyalty program?+
Yes. You can edit or archive any contact record in your Spokk dashboard. You can also reset the visit count for a contact if needed, for example, if a family transfers back to your practice after a gap. All of this is managed from the contacts section of the dashboard.

Starter

For solo operators & small teams

$49/month

Billed $588/year

250 customers / month

Unlimited SMS included

  • 250 customers / month
  • 1 manager + 1 staff member
  • Unlimited locations
  • Dedicated toll-free SMS number (US & Canada)
  • Full automation sequence
  • AI review response drafts
  • Loyalty & referral programs
  • Feedback forms & QR codes
  • HubSpot integration & API access
  • Buy additional customer top-ups

Growth

For growing businesses & teams

$82/month

Billed $984/year

500 customers / month

Unlimited SMS included

  • 500 customers / month
  • 2 managers + 2 staff members
  • Unlimited locations
  • Dedicated toll-free SMS number (US & Canada)
  • Full automation sequence
  • AI review response drafts
  • Loyalty & referral programs
  • Feedback forms & QR codes
  • HubSpot integration & API access
  • Buy additional customer top-ups

Pro

For high-volume businesses

$166/month

Billed $1992/year

1,500 customers / month

Unlimited SMS included

  • 1,500 customers / month
  • 3 managers + 5 staff members
  • Unlimited locations
  • Dedicated toll-free SMS number (US & Canada)
  • Full automation sequence
  • AI review response drafts
  • Loyalty & referral programs
  • Feedback forms & QR codes
  • HubSpot integration & API access
  • Buy additional customer top-ups

All plans include a 14-day free trial. No charge until your trial ends. Questions?