Pricing
🏠 Built for mortgage brokers

More 5-star reviews.
More referrals from past clients.
Less you chasing both.

Spokk is the all-in-one growth platform for mortgage brokers. Automated client feedback, AI-powered Google reviews, SMS follow-up sequences, referral programs, testimonial collection, and loan officer performance tracking. All in one place.

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88%
of homebuyers choose their mortgage broker based on reviews or referrals
source ↗
65%
of new mortgage clients come from referrals for top-performing brokers
source ↗
71%
of clients say they would refer their broker but are never asked
source ↗
4.9x
higher close rate on referred mortgage leads vs cold outreach
source ↗
The reviews problem

Your happiest clients disappear right when you need them to say something.

Here is the thing about mortgage clients. They go through this incredibly stressful, emotional process. You guide them through it, you get them the rate, you close the deal. They are genuinely grateful. And then they disappear. Life moves on. The moving boxes are barely unpacked.

And your Google Business Profile still shows 14 reviews from 2021.

The problem is not that your clients do not care. It is that leaving a review feels like effort when life is hectic after a big move. They meant to do it. They genuinely did. But nothing prompted them at the right moment.

Spokk fixes the timing problem. When the loan closes or the client completes their post-close touchpoint, Spokk sends an SMS automatically. The client taps the link, shares their experience in a couple of sentences. Then Spokk's AI takes what they wrote and generates a full, polished Google review in their own voice. They read it, maybe adjust a word or two, and post it. Under 90 seconds total.

That is the difference between one new review every few months and a consistent stream of 5-star reviews that make first-time buyers trust you before they ever pick up the phone.

Deep dive: Google reviews for mortgage brokers →
Why mortgage clients do not leave reviews
📦

They just moved

The week after closing is chaos. Leaving a Google review is nowhere on the priority list when you are coordinating movers and utilities.

⏱

The moment passes fast

The peak gratitude window is right at closing. If nothing prompts them within a week, the urgency evaporates.

✍️

Writing feels hard

Staring at a blank Google review box and trying to articulate a 3-month process is genuinely daunting. Most people just close the tab.

🔍

They cannot find your listing

Searching for your exact business name on Google, finding the right listing, clicking Write a Review... four steps too many.

Referrals

Your past clients are your best salespeople. Most brokers just never activate them.

Think about this. You have closed 200 loans over the past few years. Each of those clients has friends, family members, and coworkers who will buy or refinance at some point. That is a massive warm audience that already trusts you by extension. And most of it sits completely dormant because there is no system to activate it.

Spokk's referral program gives every client their own unique referral link, sent automatically via SMS about 20 days after closing (when they are settled in and feeling good about the purchase). When someone uses that link, both the referring client and the new lead get a reward you define. The referring client gets an SMS confirmation that their referral worked.

The game mechanic matters here. People are far more likely to refer when they know they will be notified if the referral succeeds. It gives them a reason to actually send the link rather than just thinking about it.

Deep dive: Referral program for mortgage brokers →
🔗

Unique referral link per client

Every client gets their own trackable link. You see exactly who referred who.

📱

Delivered via SMS automatically

Referral message goes out 20 days post-close. No manual work from you.

🎁

Dual reward structure

You define both the referrer reward and the new client incentive.

📊

Full referral dashboard

See which clients are sending the most referrals and how many convert.

Client feedback

Know what clients actually think. Not just the ones brave enough to complain.

Most mortgage brokers get feedback exactly once: when something goes badly wrong and a client vents on Google. Everything in between is silence. You assume the deal went fine because nobody said otherwise.

But clients do have opinions. About communication frequency. About how clearly you explained the rate lock. About whether the process felt organized or chaotic. They just do not share those opinions unless you ask specifically.

Spokk collects feedback from every client automatically via SMS after closing. The private feedback channel means clients who had a frustrating experience have a direct channel to tell you rather than posting it publicly. You get the intelligence to improve your process. They get the resolution they were looking for.

Clients who had a great experience are additionally offered an easy path to share on Google, with an AI-drafted review ready to post.

Deep dive: Client feedback for mortgage brokers →

What mortgage clients actually give feedback on

Communication speed

How quickly you responded during the process

Rate transparency

How clearly you explained rate options and fees

Process clarity

Whether next steps were always clear

Closing experience

How smooth the actual closing day was

Overall recommendation

Whether they would refer friends and family

SMS automation

The follow-up sequence that runs itself while you close the next deal.

Feedback request2 hours after closing

Client receives a personalized SMS with a link to a quick feedback form. Mobile-optimized, tap-to-complete, no app required.

Gentle reminder24 hours later

If they haven't submitted yet, a single follow-up message. Automatically skipped if they already responded.

Google review nudge3 days after closing

Sent only to clients who submitted feedback but didn't click the Google review link. AI-drafted review is waiting for them. Automatically skipped if they already reviewed.

Referral message20 days after closing

Client's unique referral link is delivered. They're settled in, feeling good about the purchase. This is the highest-conversion moment to ask for referrals.

Full breakdown of the SMS automation sequence →
Explore deeper

Every tool mortgage brokers need to grow.

⭐

Google Reviews

AI-generated review drafts from real client feedback. More reviews, better ranking, more incoming calls.

💬

Client Feedback

Private feedback channel to catch issues early and collect service-recovery data before it hits Google.

📱

SMS Automation

The full post-close sequence on autopilot. Feedback, review nudge, and referral message — all timed perfectly.

🎁

Referral Program

Turn happy clients into a referral engine. Unique links, dual rewards, and a dashboard to track everything.

🏆

Loyalty Program

Reward repeat clients and build long-term relationships that generate refinances and repeat business.

🎬

Testimonials

Video and text testimonials from happy clients. Embed on your website, share on social media.

📊

Staff Performance

Per-loan-officer ratings from real client feedback. Identify top performers and coach the rest.

Frequently asked questions

How does Spokk help mortgage brokers get more Google reviews?+
After every loan closing, Spokk sends an automated SMS to the client with a feedback link. If they rate their experience positively, Spokk's AI generates a full Google review draft in their own words, based on their ratings and comments. The client reads it, edits anything they want, and posts it from their own Google account. The whole process takes under 90 seconds.
When should I trigger the Spokk automation for a mortgage client?+
The best trigger point is at or shortly after loan closing. You can do this via QR code check-in, manual entry in the Spokk dashboard, REST API connected to your CRM, or through a Zapier/Pabbly connection to your loan origination software. The automation starts from that trigger and runs the full sequence automatically.
Can Spokk integrate with my loan origination software?+
Spokk integrates via REST API, Zapier, and Pabbly, which means it can connect to virtually any LOS or CRM. When a loan is marked closed in your system, that event can trigger the Spokk automation sequence automatically. No manual entry needed.
Is Spokk suitable for independent mortgage brokers as well as larger teams?+
Yes. Spokk works for solo brokers and scales to teams with multiple loan officers. The staff performance tracking feature lets you see client ratings broken down by individual loan officer, which is valuable for team managers.
How does the referral program work for mortgage brokers?+
Each client gets a unique referral link delivered via SMS about 20 days post-close. When someone uses that link and you mark them as a new client, the referring client gets an SMS reward notification. You define the reward. The full referral dashboard shows you who referred who and how many referrals each client has generated.
Does Spokk handle TCPA compliance for SMS messaging?+
Every message Spokk sends includes a compliant STOP opt-out mechanism. Clients who reply STOP are immediately marked as opted out and never receive another automated message. Opt-out is recorded at the contact level.
What if a client had a negative experience? Does Spokk block them from leaving a Google review?+
No. Spokk never blocks any client from independently going to Google and leaving a review. The threshold you set in Spokk controls whether Spokk proactively offers the Google review button as a next step. Clients below the threshold are directed to a private service-recovery channel in your dashboard, but they can always navigate to Google independently.
How much does Spokk cost for a mortgage brokerage?+
Spokk starts at $59/month for up to 250 active clients, $99/month for 500 clients, and $199/month for 1,500 clients. Annual plans save about 2 months. There is a 14-day free trial with all features included and no credit card required.
Can I collect video testimonials from mortgage clients?+
Yes. Spokk includes a testimonial collection feature where clients can record a short video or write a text testimonial directly from their phone browser. No app required. All testimonials are stored in your dashboard and can be embedded on your website or shared on social media.
How quickly will I see results from using Spokk?+
Most brokers see their first new Google reviews within the first week of activation. Referral conversions typically show up within 30 to 60 days as the referral SMS messages start going out. The compounding effect builds over time as your review count and referral network grows.

Starter

For solo operators & small teams

$49/month

Billed $588/year

250 customers / month

Unlimited SMS included

  • 250 customers / month
  • 1 manager + 1 staff member
  • Unlimited locations
  • Dedicated toll-free SMS number (US & Canada)
  • Full automation sequence
  • AI review response drafts
  • Loyalty & referral programs
  • Feedback forms & QR codes
  • HubSpot integration & API access
  • Buy additional customer top-ups

Growth

For growing businesses & teams

$82/month

Billed $984/year

500 customers / month

Unlimited SMS included

  • 500 customers / month
  • 2 managers + 2 staff members
  • Unlimited locations
  • Dedicated toll-free SMS number (US & Canada)
  • Full automation sequence
  • AI review response drafts
  • Loyalty & referral programs
  • Feedback forms & QR codes
  • HubSpot integration & API access
  • Buy additional customer top-ups

Pro

For high-volume businesses

$166/month

Billed $1992/year

1,500 customers / month

Unlimited SMS included

  • 1,500 customers / month
  • 3 managers + 5 staff members
  • Unlimited locations
  • Dedicated toll-free SMS number (US & Canada)
  • Full automation sequence
  • AI review response drafts
  • Loyalty & referral programs
  • Feedback forms & QR codes
  • HubSpot integration & API access
  • Buy additional customer top-ups

All plans include a 14-day free trial. No charge until your trial ends. Questions?