Spokk for mortgage brokers
Reviews from every funded loan, with no loan details in sight
After funding, Spokk asks each borrower how the process went, sends any concern to the loan officer straight away, and invites every borrower to review you on Google with a draft written from their own words.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Today, 4:12 PM
Hi Kate, thanks for visiting Summit Home Loans! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Got our purchase loan through Summit Home Loans. They explained every option clearly, kept us updated at every step, and we closed right on schedule.
Feedback received
Got our purchase loan through Summit Home Loans. They explained every option clearly, kept us updated at every step, and we closed right on schedule.
How it works
What happens after every closed loan
A mortgage is one of the biggest decisions a borrower makes, and they research the broker carefully. A steady record of recent reviews is what earns the first call.
- Step 1
When the loan funds
The closed loan goes into Spokk
The processor or loan officer adds the borrower in the staff portal, or your CRM or loan software sends funded loans through HubSpot, GoHighLevel, Zoho or our API.
- Step 2
2 hours later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every borrower gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Borrowers come back
Happy borrowers return when they refinance or buy again. Testimonials and reviews bring in the next one.
When to ask a borrower
After the loan funds, when the relief is real. Co-borrowers can each be added with their own contact details, so both can share their experience. Messages never mention the loan, the rate or any amount.
The texts
Short, friendly texts your borrowers will actually open
Short wording from your company's name, with no financial details, so nothing private appears on a phone screen.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Borrowers with no mobile number get the same messages by email.
Today, 4:12 PM
Hi Kate, thanks for visiting Summit Home Loans! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Today, 4:58 PM
Hi Kate, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi Kate, know someone who'd love Summit Home Loans? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Know how every loan process felt
Borrowers rate communication, clarity and timing in a few taps, and can rate the loan officer who looked after them.
Questions you could ask
- How was your experience overall?
- How well did we keep you updated?
- Did we explain your options clearly?
- Did your loan close when expected?
- Would you recommend us to a friend?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
Summit Home Loans
How was your visit?
Purchase loan
Every answer reaches you straight away
Every answer reaches the loan officer or branch manager by email straight away. A borrower who was asked for the same documents three times hears from you, and still gets the same review invitation as everyone else.
New feedback for Summit Home Loans
To you and your managers
Brian F.
Rate was great, but we were asked for the same documents three times and closing was pushed back a week.
Google reviews
Reviews that answer "can I trust this broker?"
Spokk invites every borrower after their feedback with a draft built from what they wrote. They edit it and post it themselves.
- Every borrower gets the same invitation, whatever they rated. Asking only happy borrowers is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a borrower has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for Summit Home Loans
Got our purchase loan through Summit Home Loans. They explained every option clearly, kept us updated at every step, and we closed right on schedule.
They post it themselves, from their own Google account.
92%
of consumers say star ratings matter when they choose a local business.
BrightLocal Local Consumer Review Survey, 2026
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Jennifer W.
Made a confusing process simple. Always picked up the phone.
Suggested reply
Thank you, Jennifer. We are so glad we could make it simple, and congratulations again.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
Keep replies free of loan details, rates and amounts, even if the reviewer mentions them. Spokk suggests a general reply and you approve every one.
See it live
Try it the way your borrowers will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Reputation
Be the first call for the next loan
Borrowers refinance, move and refer family. These keep your name in front of them, within the rules.
Borrower testimonials
Borrowers record a short video or write a testimonial from their phone, and you show it on your website. Check your compliance team's rules on testimonials first.
About testimonialsLoan officer ratings
Borrowers can rate the loan officer who handled their loan on the private form. You see each rating on the response and in your export.
About staff ratingsFollow-ups that run themselves
The feedback request, one reminder and the review invitation go out after each funded loan by text or email, with nobody remembering to send them.
About automationIn your dashboard
Every closed loan, every answer, in one place
See how many borrowers were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting closed loans into Spokk
Add borrowers by hand to start, and connect your CRM when you are ready.
Staff portal
The processor or loan officer adds the borrower when the loan funds, in a few taps.
Your CRM
If your CRM or loan software can reach HubSpot, GoHighLevel, Zoho or our API, funded loans flow in on their own. If not, tell us what you use.
Upload a list
Upload a spreadsheet of the month's funded loans to ask everyone at once.
Good to know for mortgage brokers
No rewards for referrals
The CFPB says RESPA Section 8 prohibits giving a consumer an incentive in exchange for referring other business to a lender or other settlement service provider. Spokk's mortgage setup does not use referral rewards.
Nothing financial in messages or replies
Texts and emails thank the borrower and link to a private form. Keep rates, amounts and loan details out of every message and every public reply.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- One price for the brokerage, however many loan officers and branches, starting at $149 a month with no contract.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing tools? See how Spokk compares →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions mortgage brokers ask
How do mortgage brokers get more Google reviews?
Can I reward borrowers for referrals?
Will messages mention the loan?
Can borrowers rate their loan officer?
How much does Spokk cost for a mortgage brokerage?
Hear from every borrower you help
Sign up free and ask this month's funded loans how it went.
14-day free trial. No credit card needed. 60-day money-back guarantee.