Spokk for nail salons
More Google reviews for your nail salon, without asking at the desk
Spokk texts each client after their appointment, asks how their nails turned out, and invites every one of them to review you on Google with a draft written from their own words. Rewards bring them back for the next fill.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Today, 4:12 PM
Hi Tasha, thanks for visiting Polish Bar! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Had a gel manicure at Polish Bar. The shape is perfect, the color is exactly what I picked, and the station was spotless.
Feedback received
Had a gel manicure at Polish Bar. The shape is perfect, the color is exactly what I picked, and the station was spotless.
How it works
What happens after every appointment
Clients leave with wet nails and full hands, which is the worst moment to ask for a review. Spokk asks later, when they are admiring the result.
- Step 1
At check-out
The appointment goes into Spokk
Clients check in on the tablet at reception, the technician adds them in the staff portal, or your booking system passes the appointment along.
- Step 2
2 hours later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every client gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Clients come back
Every visit counts toward a reward, and a referral code arrives about three weeks later, around the time for a fill.
When to ask a nail client
Two hours after the appointment, when nails are dry and clients have shown them off once or twice. If you would rather know how gel or acrylics are holding up, set the request for two or three days later instead. Regulars on a two-week schedule can be asked less often: you choose how long Spokk waits before asking the same client again.
The texts
Short, friendly texts your clients will actually open
One short text with your salon's name and a link to a form that takes under a minute. Edit the words to sound like you.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Clients with no mobile number get the same messages by email.
Today, 4:12 PM
Hi Tasha, thanks for visiting Polish Bar! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Today, 4:58 PM
Hi Tasha, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi Tasha, know someone who'd love Polish Bar? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Find out how every set really held up
A short form clients finish in a few taps. Ask about the finish, cleanliness and value, and let clients rate their technician.
Questions you could ask
- How happy are you with your nails?
- How clean was your station?
- Were you seen on time?
- How would you rate the value for money?
- Would you book with us again?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
Polish Bar
How was your visit?
Gel manicure
Every answer reaches you straight away
Every answer arrives in your inbox straight away. A client whose gel chipped in three days can hear from you that week and come back for a fix, and they still get the same review invitation as everyone else.
New feedback for Polish Bar
To you and your managers
Sofia G.
Two nails chipped after three days. Lovely tech, but I expected the gel to last.
Google reviews
Reviews that show off your work
Spokk invites every client after their feedback with a draft built from what they wrote, so reviews mention the finish, the color and the care you took.
- Every client gets the same invitation, whatever they rated. Asking only happy clients is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a client has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for Polish Bar
Had a gel manicure at Polish Bar. The shape is perfect, the color is exactly what I picked, and the station was spotless.
They post it themselves, from their own Google account.
68%
of consumers will only use a business rated 4 stars or higher, up from 55% in 2025.
BrightLocal Local Consumer Review Survey, 2026
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Ana R.
Cleanest salon I have been to and my nails always last. Highly recommend.
Suggested reply
Thank you, Ana! Keeping things spotless matters to us, and we are so glad your nails last. See you next time.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
Clients choosing a new salon read the replies too. Answer a complaint calmly and offer to fix it, and it can win more trust than a five-star review.
See it live
Try it the way your clients will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Repeat visits
Bring them back for every fill
Nails need redoing every couple of weeks, so the salon a client goes back to is the one that makes it easy.
Rewards that build visit by visit
Every appointment counts toward a reward you choose, like a free nail art add-on after five visits. Clients see their progress in their portal.
About loyalty programBring a friend
Clients get a personal code to share. When a friend books with it, both get the reward you set.
About referralsPhotos and testimonials
Collect short video or written testimonials and show them on your website, so new clients see real work from real clients.
About testimonialsIn your dashboard
Every appointment, every answer, in one place
See how many clients were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting appointments into Spokk
Pick whichever fits your front desk, or use more than one.
Check-in tablet
Clients enter their mobile number at reception and agree to messages there.
Staff portal
Technicians add the client after the appointment from a phone or the salon computer.
Your booking system
Connect through HubSpot, GoHighLevel, Zoho or our API so appointments flow in by themselves. If yours cannot, tell us what you use.
Good to know for nail salons
Forms in your clients' language
Feedback forms can be shown in English, Spanish, French, German or Japanese, so clients can answer in the language they are most comfortable with.
Discounts for feedback, never for reviews
A thank-you for filling in your feedback form is fine. Offering anything in return for a Google review breaks Google's rules, so keep rewards away from the review itself.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- One price for the salon, however many technicians you have, starting at $149 a month with no contract.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing tools? See how Spokk compares →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions nail salons ask
How do nail salons get more Google reviews?
Can I find out how gel and acrylics are holding up?
Are the forms available in other languages?
Can clients rate their nail technician?
How much does Spokk cost for a nail salon?
Let every set earn you a review
Sign up free today and send your first feedback requests this afternoon.
14-day free trial. No credit card needed. 60-day money-back guarantee.