Spokk for medical spas
Earn the reviews new clients read before they book a treatment
Spokk asks every client how their appointment went, alerts you to any concern straight away, and invites every one of them to review you on Google with a draft written from their own words. Treatment names stay out of the texts.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Today, 4:12 PM
Hi Nicole, thanks for visiting Lumen Aesthetics! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Had a Hydrafacial at Lumen Aesthetics and my skin is glowing. Everything was explained clearly before and after, and I felt in good hands throughout.
Feedback received
Had a Hydrafacial at Lumen Aesthetics and my skin is glowing. Everything was explained clearly before and after, and I felt in good hands throughout.
How it works
What happens after every appointment
New clients research a med spa carefully before booking, and reviews are a big part of that. Spokk asks every client after every appointment so you have recent, specific reviews to show.
- Step 1
At check-out
The appointment goes into Spokk
Clients are checked in on the reception tablet or in the staff portal, or your booking system sends the appointment to Spokk.
- Step 2
2 hours later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every client gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Clients come back
Members are reminded what is included, every visit counts toward a reward, and a referral code goes out about three weeks later.
When to ask a med spa client
For skin treatments, a couple of hours afterwards works. For injectables and treatments whose results take days to show, set the request to go out a few days later instead, so clients answer once they can see the result.
The texts
Short, friendly texts your clients will actually open
The texts say thanks for visiting and nothing about the treatment, so nothing personal appears on a lock screen. Change the wording to match your brand.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Clients with no mobile number get the same messages by email.
Today, 4:12 PM
Hi Nicole, thanks for visiting Lumen Aesthetics! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Today, 4:58 PM
Hi Nicole, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi Nicole, know someone who'd love Lumen Aesthetics? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Know how every treatment landed
Clients rate the result, the explanation and their comfort in a few taps. Add your own questions too, such as how well aftercare was explained.
Questions you could ask
- How happy are you with your results so far?
- Was the aftercare explained clearly?
- How comfortable did you feel during the treatment?
- How easy was it to book?
- Would you recommend us to a friend?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
Lumen Aesthetics
How was your visit?
Hydrafacial
Every answer reaches you straight away
Every answer reaches you by email straight away. A client surprised by redness or swelling can get a call from your team the same day, and they still get the same review invitation as everyone else.
New feedback for Lumen Aesthetics
To you and your managers
Lauren W.
Results were fine but I was not told about the redness afterwards. Would have planned my evening differently.
Google reviews
Specific reviews that answer a new client's questions
Spokk invites every client after their feedback with a draft built from what they wrote. Clients decide what to share about their treatment, edit it and post it themselves.
- Every client gets the same invitation, whatever they rated. Asking only happy clients is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a client has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for Lumen Aesthetics
Had a Hydrafacial at Lumen Aesthetics and my skin is glowing. Everything was explained clearly before and after, and I felt in good hands throughout.
They post it themselves, from their own Google account.
97%
of consumers read reviews for local businesses, and 41% always do.
BrightLocal Local Consumer Review Survey, 2026
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Kim D.
Professional, honest about what to expect, and my skin has never looked better.
Suggested reply
Thank you so much, Kim. We are delighted you are happy, and we look forward to seeing you again.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
Keep replies general and never mention a client's treatment, even if they did. Spokk suggests a reply for every review, and you approve each one before it posts.
See it live
Try it the way your clients will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Repeat visits
Keep clients on their treatment plan
Results depend on coming back. These keep clients booked and bring their friends.
Memberships
Sell a monthly or annual membership with the perks you choose, like a facial a month and member pricing. Members pay by card and manage it in their portal.
About membershipsVisit rewards
Every appointment counts toward a reward you choose. Clients see their progress in their portal.
About loyalty programReferral codes
Clients get a personal code to share. When a friend books with it, both get the reward you set.
About referralsIn your dashboard
Every appointment, every answer, in one place
See how many clients were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting appointments into Spokk
Pick whichever fits your front desk, or use more than one.
Reception tablet
Clients enter their mobile number at check-in and agree to messages there.
Staff portal
Your team adds the client after the appointment from any phone or computer.
Your booking software
Connect through HubSpot, GoHighLevel, Zoho or our API. If your system cannot reach any of them, tell us what you use.
Good to know for medical spas
Check whether HIPAA applies to you
Med spas that bill health insurance electronically are usually HIPAA covered entities, and client information then belongs on our Healthcare plan with a signed BAA. Many cash-pay med spas are not covered entities. If you are not sure, ask your compliance advisor.
Before and after photos need consent
Get written consent before sharing any client photo or testimonial publicly. Spokk testimonials are only collected from clients who choose to record or write one.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- One price for the practice, however many providers and rooms, starting at $149 a month with no contract.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing tools? See how Spokk compares →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions medical spas ask
Is Spokk HIPAA compliant for med spas?
Will the texts mention a client's treatment?
How do med spas get more Google reviews?
Can I sell memberships?
How much does Spokk cost for a med spa?
Show new clients what real clients think
Sign up free and see your first feedback today.
14-day free trial. No credit card needed. 60-day money-back guarantee.