Spokk for veterinary clinics
Pet owners trust reviews. Make sure yours are recent.
Spokk asks every pet owner how their appointment went, sends any concern to your practice manager straight away, and invites every client to review your clinic on Google with a draft written from their own words.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Today, 4:12 PM
Hi Laura, thanks for visiting Riverside Animal Hospital! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Brought our dog Bailey to Riverside Animal Hospital for his checkup and vaccines. They were so gentle with him, and the vet explained everything without rushing us.
Feedback received
Brought our dog Bailey to Riverside Animal Hospital for his checkup and vaccines. They were so gentle with him, and the vet explained everything without rushing us.
How it works
What happens after every appointment
Pet owners choose a vet the way they choose a doctor for their family: carefully, and by reading reviews. Asking every client after every visit keeps those reviews recent.
- Step 1
At check-out
The appointment goes into Spokk
Clients are added at checkout by the front desk, or your practice management software sends finished appointments to Spokk.
- Step 2
2 hours later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every pet owner gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Pet owners come back
Clients get a referral code about three weeks later, and visit rewards can thank families who bring every pet to you.
When to ask a pet owner
A couple of hours after the appointment, once the pet is settled at home. After surgery or a hospital stay, it is kinder to wait until the pet is recovering, so add those clients by hand a few days later instead. Families with several pets visit often, so set how long Spokk waits before asking the same client again.
The texts
Short, friendly texts your pet owners will actually open
Warm, short wording from your clinic's name, with a link to a one-minute form. Change the words to sound like your front desk.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Pet owners with no mobile number get the same messages by email.
Today, 4:12 PM
Hi Laura, thanks for visiting Riverside Animal Hospital! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Today, 4:58 PM
Hi Laura, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi Laura, know someone who'd love Riverside Animal Hospital? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Hear how every visit felt for the family
Clients rate the care, the explanation, the wait and the bill in a few taps. The comment box catches what they would never say at the desk.
Questions you could ask
- How was your visit today?
- How well did we care for your pet?
- Did the vet explain things clearly?
- Was the cost what you expected?
- How long did you wait?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
Riverside Animal Hospital
How was your visit?
Annual checkup and vaccines
Every answer reaches you straight away
Every answer reaches your practice manager by email straight away. A long wait or a bill above the estimate gets a call back that day, and the client still gets the same review invitation as everyone else.
New feedback for Riverside Animal Hospital
To you and your managers
Greg H.
The vet was lovely with our dog but we waited 50 minutes and the bill was higher than the estimate.
Google reviews
Reviews that reassure an anxious pet owner
Spokk invites every client after their feedback with a draft built from what they wrote, so reviews talk about real care for real pets.
- Every pet owner gets the same invitation, whatever they rated. Asking only happy pet owners is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a pet owner has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for Riverside Animal Hospital
Brought our dog Bailey to Riverside Animal Hospital for his checkup and vaccines. They were so gentle with him, and the vet explained everything without rushing us.
They post it themselves, from their own Google account.
19%
of consumers now expect a reply to their review the same day, up from 6% in 2025.
BrightLocal Local Consumer Review Survey, 2026
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Julia K.
The whole team was wonderful when our cat was unwell. Kind, quick and they called to check on her the next day.
Suggested reply
Thank you, Julia. We are so glad she is feeling better, and we will pass your kind words on to the team.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
Keep replies general, and never share details of a pet's condition or treatment, even if the client did. Spokk suggests a reply and you approve it before it posts.
See it live
Try it the way your pet owners will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Repeat visits
Keep families with your clinic
A family that trusts you brings every pet they own. These help them stay and tell their friends.
Client referrals
Clients get a personal code to share with other pet owners. When a new client books with it, both get the reward you set.
About referralsWellness memberships
Sell a monthly wellness plan with the perks you choose, such as exams and member pricing. Clients pay by card and manage it in their portal.
About membershipsVet and nurse ratings
Clients can rate the vet or nurse who looked after their pet on the private form. You see each rating on the response and in your export.
About staff ratingsIn your dashboard
Every appointment, every answer, in one place
See how many pet owners were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting appointments into Spokk
Start at the front desk, and connect your practice software later if you like.
At checkout
The front desk adds the client in the staff portal while they pay, in a few taps.
Upload the day's appointments
Export finished appointments as a spreadsheet and upload them. Spokk checks everyone in at once.
Your practice software
If it can reach HubSpot, GoHighLevel, Zoho or our API, appointments flow in on their own. If not, tell us what you use.
Good to know for veterinary clinics
Never ask after a goodbye
Do not add euthanasia or end-of-life appointments to Spokk. Spokk only messages the clients you add, so leaving those visits out means nobody receives a request at the worst possible time.
HIPAA does not cover pet records
Veterinary clinics use the standard plan. Many states have their own rules on veterinary records, so keep a pet's diagnosis out of texts and public review replies.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- One price for the clinic, however many vets, nurses and locations, starting at $149 a month with no contract.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing tools? See how Spokk compares →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions veterinary clinics ask
How do vet clinics get more Google reviews?
Do veterinary clinics need a HIPAA plan?
How do we avoid messaging a client after a pet has died?
Does Spokk connect to our practice management software?
How much does Spokk cost for a vet clinic?
Hear from every family that walks in
Sign up free and send today's appointments their first feedback request.
14-day free trial. No credit card needed. 60-day money-back guarantee.