More 5-star reviews.
More patients completing treatment.
Less chasing both.

Here's the thing about physiotherapy reviews — there's a timing problem nobody talks about. 84% of patients read reviews before choosing a healthcare provider. That's nearly everyone. And yet most physio clinics have 15 reviews on Google, half of which are from 2019.

Why? Because the timing of asking is genuinely awkward in physiotherapy. You can't ask at session one — the patient barely knows you. You can't ask mid-treatment — they're still in pain. You want to ask at discharge, when they're thrilled with the result, but here's the problem: most patients don't have a formal "discharge" appointment. They feel better, skip their next booking, and that's it. You never see them again — and you never got the review.

The ones who had a bad experience? They figured out how to find your Google listing just fine.

Spokk fixes the timing problem. After every session, or after a configurable number of sessions you define, Spokk sends the patient an SMS automatically. The patient taps, gives a quick rating and a sentence. Spokk's AI takes their raw words and drafts a full, well-written Google review. They read it, maybe adjust a word, and post it. The whole thing takes under 90 seconds — and it catches them while the experience is still fresh.

That's the difference between collecting 3 reviews a year and 30. And Harvard Business School research found that a one-star increase in average rating drives 5–9% more revenue. That's not a rounding error — that's real, compounding growth.

Feedback in physiotherapy is genuinely different from other healthcare settings. It's not just "was your appointment good?" — it's a multi-session journey where things can go wrong silently at any point.

Is the patient doing their exercises at home? Do they understand what's actually causing their pain? Are they seeing progress? Do they feel heard when they describe their symptoms? These are all questions that, if you had the answers to in real time, would change how you manage their care — and whether they complete their plan.

The problem: most patients don't raise issues in the room. It feels confrontational. They say "yes, it's going well" to the physio's face, miss the next two sessions, and that's it. You never find out it wasn't going well — at least not from them.

Spokk sends a quick feedback request via SMS after each visit. Anonymous, zero pressure, takes 30 seconds. You get the honest signal you wouldn't have gotten in the room — and if something's off, you can act on it before the patient disappears. That's the feedback loop that prevents the silent dropout.

In most physiotherapy clinics, performance is managed on vibes. You know one therapist "seems popular" because patients ask for them by name. Another one has had a few complaints. But there's no actual data. No breakdown by therapist. No trend over time. Just a general feeling — which is fine until you need to have a specific conversation.

Spokk tracks feedback by therapist. Every session that goes through the automation sequence gets a rating tied to the treating physio. Over time, you build up a real picture: average satisfaction score per therapist, trend (improving or declining), review generation rate, dropout rate by practitioner. Data that no amount of gut feeling can replicate.

This matters for a few specific reasons. First, when you're hiring: new graduates often have a steeper improvement curve, and tracking their progress gives you something concrete to coach from. Second, when a patient complains: instead of managing it based on one person's account, you have context. Third, when you're thinking about bonuses, promotion, or expanding a specific therapist's hours — the data supports the decision.

The public review element is also important. Patients increasingly search "physiotherapist [name] reviews" specifically — not just "physiotherapy near me." Helping your best therapists accumulate named reviews on Google is a competitive advantage that compounds over years.