Referrals
Turn happy customers into the people who bring the next ones
Every customer gets a personal referral code. When a friend uses it, both get the reward you choose, and Spokk keeps track of who brought whom. The code goes out by text on its own, a few weeks after a visit.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Willow Hair Studio
Know someone who'd love us?
Your friend gets
$10 off their first visit
You get
$10 off your next visit
In your dashboard
See who your customers brought in
Every friend who came in with a code, the customers who bring the most people, and the rewards you still owe, so nobody is forgotten at the till.
How it works
How a referral works
- Step 1
3 weeks after a visit
Customers get their code
A short text with their personal code, and the code is always in their portal too.
- Step 2
When the friend comes in
The friend gives the code
Your team enters it when they add the new customer in the staff portal.
- Step 3
Once it checks out
Both get rewarded
The rewards you set go to the customer and the friend, with your terms.
- Step 4
All the time
You see every referral
Who referred whom, what is pending and what has been rewarded, in one list.
The invite
Asked at the right moment, without you lifting a finger
The referral text goes out about three weeks after a visit by default, long enough for the experience to have earned a recommendation. Change the timing and the words to suit your business.
- Your business name and their code in a single short text.
- Sent between 8am and 9pm in your time zone.
- Customers without a mobile number get it by email.
3 weeks later
Hi Priya, know someone who'd love Willow Hair Studio? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Fair play
Rewards that are hard to game
Spokk checks that a referral is genuine before anyone is rewarded. A new customer has to be new, and referrals that look unusual wait for you to approve them.
- Eligibility checks on every referral.
- Unusual referrals are held for your approval.
- Your own terms for each reward.
Priya S. referred Hannah L.
Both get $10 off
Chloe M. referred Ana R.
Both get $10 off
Jess T. referred Sam K.
Both get $10 off
Features
Everything you need to run a referral program
Rewards on both sides
One reward for the customer who referred, another for the friend, each with optional terms.
Code in the portal
Customers find their code and see who they referred in their own portal.
Fraud checks
Eligibility rules, and approval for anything that looks unusual.
Your wording
Edit the referral text, the timing and the reward descriptions.
Tracked end to end
Every referral from code to reward, so you know which customers grow your business.
Built for the rules
In real estate, lending and law, paying for referrals is restricted. Those industries can use Spokk without referral rewards.
See how it works in your industry
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed yearly, or $179 a month if you pay monthly with no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- 60-day money-back
Included at every price
- Unlimited locations and team members, so a second site does not double your bill.
- Unlimited review and feedback requests by text and email.
- Custom features and integrations built for you, at no extra cost.
Comparing tools? See how Spokk compares →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Covers the whole yearly payment
- Just ask by email or on a call
- Cancel any time in settings
Pay for the year, then take 60 days to see it working with your own customers. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions people ask
How do customers share their referral code?
Who gets rewarded?
How do you stop people gaming it?
Can every business offer referral rewards?
How much does it cost?
Works well with
Loyalty program
Rewards for visits or points, with QR check-in. Nothing for customers to download.
Learn moreMemberships
Sell monthly memberships, paid by card, that members manage in their own portal.
Learn moreAutomation
One sequence after each visit: feedback, a review invitation, then a referral.
Learn moreLet your best customers do the selling
Sign up free, set your referral rewards and send your first codes today.
14-day free trial. No credit card needed. 60-day money-back guarantee.