Spokk for pet groomers
Fresh grooms, happy owners, more Google reviews
Spokk texts every client after they collect their pet, finds out how the groom went, and invites every one of them to review you on Google with a draft written from their own words.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Today, 4:12 PM
Hi Megan, thanks for visiting Fluff and Fold Grooming! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Took Teddy to Fluff and Fold Grooming for a full groom. He looks great, came out calm and happy, and the cut was exactly the length I asked for.
Feedback received
Took Teddy to Fluff and Fold Grooming for a full groom. He looks great, came out calm and happy, and the cut was exactly the length I asked for.
How it works
What happens after every groom
Owners are thrilled at pickup and busy five minutes later. Spokk asks when they are home and their pet is showing off the new look.
- Step 1
At pickup
The groom goes into Spokk
Clients are added when they collect their pet, from the front desk, the groomer's phone or your booking software.
- Step 2
2 hours later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every client gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Clients come back
Every groom counts toward a reward, and a referral code goes out about three weeks later, ready to share at the dog park.
When to ask a grooming client
A couple of hours after pickup, once the pet is home and the owner has taken a photo or two. Regulars on a four or six-week schedule can be asked less often by setting how long Spokk waits before asking the same client again.
The texts
Short, friendly texts your clients will actually open
A short, friendly text from your salon's name with a link to a one-minute form. Make it sound like you.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Clients with no mobile number get the same messages by email.
Today, 4:12 PM
Hi Megan, thanks for visiting Fluff and Fold Grooming! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Today, 4:58 PM
Hi Megan, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi Megan, know someone who'd love Fluff and Fold Grooming? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Know how every groom went
Clients rate the cut, the timing and how their pet was handled in a few taps, and can rate the groomer.
Questions you could ask
- How happy are you with the groom?
- Was the cut what you asked for?
- Was your pet ready on time?
- How did your pet seem after the visit?
- Would you book with us again?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
Fluff and Fold Grooming
How was your visit?
Full groom, doodle
Every answer reaches you straight away
Every answer reaches your inbox straight away. A cut that came out shorter than asked can be talked through before the next booking, and the client still gets the same review invitation as everyone else.
New feedback for Fluff and Fold Grooming
To you and your managers
Alex C.
Cut much shorter than I asked for, and pickup ran 45 minutes late.
Google reviews
Reviews that show how you treat pets
Spokk invites every client after their feedback with a draft built from what they wrote, so new owners read about real grooms and real pets.
- Every client gets the same invitation, whatever they rated. Asking only happy clients is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a client has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for Fluff and Fold Grooming
Took Teddy to Fluff and Fold Grooming for a full groom. He looks great, came out calm and happy, and the cut was exactly the length I asked for.
They post it themselves, from their own Google account.
44%
of consumers say a review posted in the last month is one of the things that makes reviews trustworthy.
BrightLocal Local Consumer Review Survey, 2026
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Priya S.
My nervous rescue actually enjoys going now. Patient, gentle groomers.
Suggested reply
Thank you, Priya! We love seeing her more relaxed every visit. See you both next time.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
A warm reply to every review shows nervous owners how much you care about their pets.
See it live
Try it the way your clients will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Repeat visits
Keep the grooming calendar full
Grooming is a regular habit. These keep clients rebooking with you and bringing their friends.
Groom rewards
Every groom counts toward a reward you choose, like a free nail trim or bath after five visits.
About loyalty programRefer a friend
Clients get a personal code to share. When a friend books with it, both get the reward you set.
About referralsBefore and after testimonials
Collect short video or written testimonials from happy owners and show them on your website.
About testimonialsIn your dashboard
Every groom, every answer, in one place
See how many clients were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting grooms into Spokk
Pick whichever fits your salon, or use more than one.
At pickup
The groomer or front desk adds the client in the staff portal when they collect their pet.
Tablet at the desk
Clients enter their mobile number at drop-off and agree to messages there.
Your booking software
If it can reach HubSpot, GoHighLevel, Zoho or our API, appointments flow in on their own. If not, tell us what you use.
Good to know for pet groomers
Every client asked the same way
Let Spokk ask everyone, not only the owners who gushed at pickup. Asking only happy clients is review gating, which Google does not allow.
Mobile groomers too
Working from a van? Add the client from your phone in the staff portal before you drive to the next appointment.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- One price for the business, salon or van, starting at $149 a month with no contract.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing tools? See how Spokk compares →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions pet groomers ask
How do pet groomers get more Google reviews?
What software helps groomers get more Google reviews?
Does it work for mobile groomers?
Will regular clients be texted after every groom?
How much does Spokk cost for a grooming business?
Let every groom earn a review
Sign up free and send today's pickups their first feedback request.
14-day free trial. No credit card needed. 60-day money-back guarantee.