Healthcare plan · Signed BAA · Separate US environment

Patient feedback and Google reviews for urgent care centers, with a signed BAA

Most of your patients visit once, found you on Google an hour earlier, and judge you mainly on the wait. Spokk asks every patient the same day, flags low ratings straight away, and invites every patient to review you on Google, under a signed Business Associate Agreement.

Book a 15-minute callSee the Healthcare plan
  • Signed BAA
  • Set up with you on a call
  • 60-day money-back guarantee
Northgate Urgent Care

Feedback request, a few hours after the visit

Hi Sam, thanks for visiting Northgate Urgent Care today. How did we do? It takes about a minute: spokk.io/f/k2Rm7a Reply STOP to opt out

Feedback received

Everyone was kind and welcoming, I was seen on time, and everything was explained clearly.

Copy review and open Google

Why it matters

What feedback and reviews do for urgent care centers

Patients pick from the map

68% of consumers only consider businesses rated four stars or higher. When someone searches for urgent care nearby, your rating is often the deciding factor.

BrightLocal Local Consumer Review Survey, 2026

One visit, one chance to ask

Most urgent care patients do not come back soon, so the request has to go out the same day.

Know where the wait hurts

Feedback from each location shows where waits are hurting you most, and which sites need more staff.

How it works

What happens after every visit

  1. Step 1

    After the visit

    The visit goes into Spokk

    Front desk adds the patient, or your practice system sends name, contact details, visit time, location and provider. Nothing clinical.

  2. Step 2

    A few hours later

    Spokk asks how it went

    A short, neutral text or email. One reminder if there is no answer, and nothing that mentions why they came in.

  3. Step 3

    After their feedback

    Every patient is invited to review you

    The same Google invitation for everyone, with a draft written from what they told you. They edit it and post it themselves.

  4. Step 4

    When reviews arrive

    You reply, safely

    Spokk suggests a reply to each new Google review that never confirms someone is a patient. You approve every one.

When to ask

Send the request within a few hours of the visit, while it is fresh, with one reminder the next day for patients who have not answered.

The texts

Neutral messages patients are comfortable receiving

Every message thanks the patient for their visit and links to a short private form. Nothing says why they came in, because texts and emails are not encrypted once they leave our systems.

  • Sent between 8am and 9pm in your time zone unless you choose other hours.
  • Anyone who replies STOP is never texted again, and patients without a mobile get email.
  • Patients under 18 can be skipped automatically.
  • You choose how long Spokk waits before asking the same patient again.
Northgate Urgent Care

Feedback request, a few hours after the visit

Hi Sam, thanks for visiting Northgate Urgent Care today. How did we do? It takes about a minute: spokk.io/f/k2Rm7a Reply STOP to opt out

One reminder the next day

Hi Sam, we would still value your thoughts on your visit: spokk.io/f/k2Rm7a Reply STOP to opt out

Google review invitation, after their feedback

Thanks for your feedback, Sam. Would you share your experience of Northgate Urgent Care on Google? spokk.io/f/k2Rm7a Reply STOP to opt out

Example messages. Your wording is agreed with you at setup.

Feedback

Private feedback from every patient

A short form by text or email. Answers go to owners and managers straight away, low ratings included, so someone can follow up the same day. Front-desk accounts can send requests without reading what patients wrote.

Questions you could ask

  • How was your visit today?
  • How long did you wait to be seen?
  • How well did the provider explain what happens next?
  • How clean and comfortable was the clinic?
  • How likely are you to recommend us?

Patients can also rate the provider who looked after them. You see each rating on the response and in your export.

Northgate Urgent Care

How was your visit?

Overall
Seen on time
Your provider
Front desk
Everyone was kind, and everything was explained before we started.
Send feedback

Google reviews

Google reviews from every patient, and replies that protect them

Every patient gets the same invitation, with a draft built from their own words that they edit and post themselves. Spokk never posts reviews for anyone.

Ask the same day

Patients forget fast and rarely return soon. A request a few hours after the visit, to every patient, gets the most answers.

Replies about waits

Apologize for the wait in general terms and invite them to call the clinic manager, without confirming they were seen.

Reply fast

19% of consumers expect a reply the same day (BrightLocal, 2026). Spokk drafts each reply for you to approve.

Replying to a review without confirming a patient

Says too much

“Sorry about the 2-hour wait on Saturday, Chris. Our provider wanted to be sure about your X-ray before discharging you.”

Safe to post

“We are sorry to hear about your experience. Please call our clinic manager so we can look into it.”

Spokk suggests a general reply for every new Google review, and nothing posts until you approve it.

Good to know

Things urgent care centers should plan for

No reason for the visit in messages

Write "your visit today". Texts and emails are not encrypted once they leave our systems.

Rate each provider and location

Patients rate the provider who saw them, and you see results for every site side by side.

Front desk sends, managers read

Reception can send requests without seeing what patients wrote.

The Healthcare plan

What you get, and what we leave out on purpose

A focused plan your practice manager can explain to the team in five minutes, under a signed Business Associate Agreement.

Private patient feedback

A short form by text or email after each visit. Ratings, comments and clinician ratings land in your private dashboard, and low ratings reach your team straight away.

Google review invitations

Every patient gets the same invitation to review you on Google, whatever their rating, with an AI draft written from what they shared. Patients edit it and post it from their own account.

AI review replies

Spokk drafts replies to your new Google reviews for you to approve. Keep them general: a reply should never confirm that someone is a patient.

Automated texts and emails

Feedback requests and reminders go out on their own after each visit, at the times you choose.

Clinician ratings

Patients can rate the clinician who looked after them on the same form. You see each rating with the patient's feedback and in your export, for every location.

Front-desk accounts

Front-desk staff can send feedback requests without being able to read what patients wrote.

How your patients' information is protected

  • Separate, US-based hosting

    Your account runs in Spokk's dedicated healthcare environment on Amazon Web Services in the United States, kept apart from Spokk's standard service, which never holds patient information.

  • Encrypted at rest and in transit

    AES-256 encryption for the database, stored files, backups and logs, and TLS 1.2 or higher for all traffic over the internet.

  • Every access is recorded

    Each view, change and export of patient feedback is logged: who, which record and when. The log cannot be edited and is kept for six years.

  • Only the data we need

    Name, phone, email, contact preferences and consent, visit date and time, location and clinician. Never diagnoses, clinical notes, medications, insurance details, Social Security numbers or dates of birth from your systems. Patients under 18 can be skipped automatically.

All ten safeguards

Not on this plan

  • Loyalty rewards
  • Referral rewards
  • Testimonials (video, image and text) and the Wall of Love

These market to patients or put patient stories on public pages, which HIPAA generally allows only with each patient's written authorization.

Our promise

Our promise to your practice

We set Spokk up with you, shape it around your practice, and refund you in full if it is not right.

60days

60-day money-back guarantee

Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.

  • Full refund of what you paid
  • Just ask by email or on a call
  • No contract on monthly plans
  • Cancel any time in settings

We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.

We shape Spokk around your practice

Tell us how your practice works and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to a system you already use? If it is within our ability and fits your BAA, we build it for you at no extra cost.

  • Your patient texts, forms, questions and timing, set up with you on a call
  • Custom features built for you, within your BAA
  • Connections to the systems your practice already uses, within your BAA
  • A real person who keeps adjusting it until it fits

We are flexible. If something does not fit how your practice works, tell us and we change it, and we keep working with you until you are happy.

Updates and new features are included too, as you would expect.

Book a 15-minute call

A short call to check the plan fits. No obligation.

Healthcare plan

From$249/month

Billed annually (from $2,988 a year). Your price depends on the features you choose and how many patients you see each month.

Custom features and integrations built for you at no extra cost, within your BAA.

Book a 15-minute call

Please do not load patient information into the standard free trial.

Getting started

Three steps, all with a person

  1. 1

    Book a 15-minute call

    We check the plan fits your practice and quote your price.

  2. 2

    Sign the BAA and order form

    Both are short, and both are signed before any patient information is shared.

  3. 3

    Set up together

    On a second call we set up how patients reach Spokk, your feedback form and your review invitation, and send your first requests.

FAQ

Questions urgent care centers ask

Can we send requests the same day as the visit?

Yes. Spokk sends the request a few hours after the visit, at the times you choose, with one reminder for patients who do not answer.

How do we reply to reviews about long waits?

Apologize for the wait in general terms, say nothing about their visit, and invite them to call the clinic manager.

Do you support several urgent care locations?

Yes. Each location gets its own feedback form and Google review link, and you see results for each location, with the provider each patient rated.

Is Spokk HIPAA compliant?

No software is HIPAA compliant on its own, because compliance also depends on how a practice uses it. On the Healthcare plan, Spokk signs a Business Associate Agreement with your practice, runs your account in a separate US environment built to the HIPAA Security Rule, and gives you the controls to do your part, such as front-desk accounts that cannot read feedback and two-factor sign-in.

Will you sign a BAA?

Yes. Every Healthcare plan customer signs a Business Associate Agreement with Spokk US, Inc. before any patient information is shared. The BAA is the binding commitment, and this page summarizes it.

How much does the Healthcare plan cost?

It is billed annually and starts at $249 per month ($2,988 a year). Your price depends on the features you choose and how many patients you serve each month, and we confirm it on a short call.

Is there a money-back guarantee on the Healthcare plan?

Yes. The same 60-day money-back guarantee covers the Healthcare plan. If Spokk is not right for your practice, tell us within 60 days of your first payment and we refund what you paid, in full, including the annual payment.

Can I try it with a free trial first?

Please do not load patient information into the standard free trial. It runs on our standard service, which is not covered by a BAA. Book a call instead and we will walk you through the Healthcare plan and set it up with you.

Does every patient get asked for a review?

Yes. Every patient gets the same invitation, whatever their rating. Asking only happy patients is review gating, which Google's policies prohibit. Low ratings also reach your team straight away so you can follow up.

Which features are not on the Healthcare plan?

Loyalty rewards, referral rewards, testimonials (video, image and text) and the Wall of Love. They market to patients or put patient stories on public pages, which HIPAA generally allows only with written authorization from each patient, so the plan focuses on feedback and reviews.

What patient information does Spokk keep?

Only what it needs to send requests and show you results: name, phone, email, contact preferences and consent, visit date and time, location and clinician. Spokk never stores diagnoses, clinical notes, medications, insurance details, Social Security numbers or dates of birth from your practice systems, and patients under 18 can be skipped automatically.

Do you charge extra for custom features or integrations?

No. Need something Spokk doesn't do yet, or a connection to a system your practice already uses? Tell us. If it's within our ability and fits your BAA, we build it and set it up for you at no extra cost. It's part of your plan, and we keep working with you until you're happy with how Spokk works for your practice.

Hear from every patient, under a signed BAA

Book a 15-minute call. We check the plan fits your practice, quote your price and set it up with you.

Book a 15-minute call

We check the plan fits and quote your price on the call.