More 5-star reviews.
More patient referrals.
Less chasing both.
Spokk is the all-in-one growth platform for orthodontic practices. Automated patient feedback, AI-powered Google reviews, SMS sequences, loyalty check-ins, referral tracking, and staff performance analytics. One platform. Set it up once.
No credit card required · All features included · Cancel anytime
Your happiest patients finish treatment with a perfect smile and forget to tell anyone.
Here's the thing about orthodontic patients. They go through 18 months of appointments, adjustments, and the occasional uncomfortable wire. Then de-bond day comes. They see their smile for the first time. They're thrilled. They hug the staff. They cry. They take a million photos.
And then they go home and never write a Google review.
Not because they don't love you. Because leaving a review feels like homework. They had the experience, went back to their life, and the friction of opening Google, finding your listing, and writing something coherent was just enough to stop them. Meanwhile, 86% of prospective patients are reading those reviews before they ever pick up the phone.
Spokk solves this by catching patients right after each visit. An SMS goes out automatically, they tap the link, give a quick rating, and Spokk's AI drafts a full Google review in their own voice. They read it, maybe change a word, and post it. The whole thing takes 90 seconds.
That's the difference between four reviews and forty.
The best orthodontic practices run on referrals. Yours should too.
Think about how orthodontic practices actually grow. A parent sees their kid's incredible transformation. The neighbor asks where they went. The sibling comes in next. A colleague notices the adult patient's Invisalign result and asks for the name. That word-of-mouth chain is how the best practices build their pipeline. But right now, it's random.
Spokk makes it systematic. Every patient automatically gets their own unique referral code sent via SMS 20 days after their visit. When they share it and a new patient books, both people get rewarded. You track every referral in your dashboard. You know exactly which patients are sending you new cases.
And for orthodontics specifically, the sibling opportunity is enormous. If you treated one child brilliantly, you have a warm introduction to every other child and adult in that family. A structured referral reward turns that warm intro into a booking.
18 months of treatment. You should know if they're happy long before the final de-bond.
The scary thing about long orthodontic treatment isn't that patients get unhappy. It's that you often don't find out until they stop booking appointments. By then, the damage is done.
Spokk sends an SMS feedback request after every single visit, not just at the end. That means you're collecting a signal at each touchpoint across the full 18-24 months. If satisfaction dips in month 8, you see it in month 8. Not when they walk out the door permanently.
Three feedback form types let you choose the right experience: the classic form with star ratings and staff scores, the chat form that feels like texting (great for teens), and the voice form where patients speak their feedback and Spokk transcribes it automatically.
Long treatment means long relationship. QR check-in makes every visit feel like progress.
Orthodontic patients come in 12 to 24 times during treatment. That's 12 to 24 opportunities to collect feedback, generate reviews, and earn referrals. Most practices let those opportunities pass. They see the patient, do the adjustment, and send them home. Nothing automated. Nothing tracked.
Spokk's QR check-in changes this. Print the code, place it at reception. Every visit scan kicks off the entire post-visit sequence automatically. And when patients hit a milestone you define, they get an SMS reward. "You're 2 visits away from your free whitening!" That's a game mechanic that drives appointment compliance.
Patients have 20+ appointments. They notice which staff members make them feel comfortable.
You see 30 to 50 patients a day. Every visit involves your orthodontist, an assistant, and front desk. You physically cannot be in every room for every adjustment. So you rely on gut feel, patient complaints, and vibes. The problem? Only the most unhappy patients complain directly. The silently dissatisfied ones just quietly stop referring anyone.
Spokk collects individual staff ratings at every visit. Over time, you see exactly who patients love, who has room to grow, and whose scores are trending down before it becomes a problem. Performance reviews stop being awkward because you have actual data.
And there's a bonus. When a patient rates Dr. Chen 5 stars during a wire change, Spokk's AI uses that to mention Dr. Chen by name in the generated Google review. Reviews become more specific, more authentic, and more useful to prospective patients researching your practice.
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Frequently asked questions
Does Spokk work for orthodontic practices specifically?
Yes. Spokk is built for service businesses with repeat visits and long customer relationships — orthodontics is actually one of the best fits. The 18-24 month treatment window gives you far more SMS touchpoints, feedback moments, and referral opportunities than most other practices. The QR check-in works perfectly at reception for each adjustment appointment.
How does Spokk help with case acceptance for new orthodontic patients?
More Google reviews directly improve your local search ranking and your credibility on your Google Business Profile. When a prospective patient compares your 4.9-star practice with 120 reviews against a competitor with 15 reviews, the case acceptance conversation gets easier before it even starts. Reviews are pre-sales for orthodontists.
Does Spokk work for both teen and adult orthodontic patients?
Yes. Spokk sends SMS to the patient's phone number logged at check-in. For teen patients, you can log the parent's number — the parent receives the feedback and review requests. For adult patients, everything goes directly to them. The chat form is particularly effective for teens since it feels like texting rather than filling out a form.
Can Spokk integrate with my practice management software?
Spokk connects via QR code check-in (no integration needed), REST API (any PMS that supports it), HubSpot, or Zapier and Pabbly (no-code connectors for tools like Dolphin, Orthotrac, OrthoFi, Curve Dental, and more). You can also have staff log visits manually through the Spokk dashboard for walk-ins or when the QR is missed.
Is the AI-generated Google review Google-policy compliant?
Yes. Spokk's AI creates a draft review based entirely on the patient's own feedback ratings, written comments, and the specific services and staff they mentioned. The patient reads the draft, edits anything they want, and posts it from their own Google account. This is fully compliant with Google's review policies because it reflects a real experience. You're just removing the friction of starting from a blank page.
Starter
For solo operators & small teams
Billed $588/year
250 customers / month
Unlimited SMS included
- 250 customers / month
- 1 manager + 1 staff member
- Unlimited locations
- Dedicated toll-free SMS number (US & Canada)
- Full automation sequence
- AI review response drafts
- Loyalty & referral programs
- Feedback forms & QR codes
- HubSpot integration & API access
- Buy additional customer top-ups
Growth
For growing businesses & teams
Billed $984/year
500 customers / month
Unlimited SMS included
- 500 customers / month
- 2 managers + 2 staff members
- Unlimited locations
- Dedicated toll-free SMS number (US & Canada)
- Full automation sequence
- AI review response drafts
- Loyalty & referral programs
- Feedback forms & QR codes
- HubSpot integration & API access
- Buy additional customer top-ups
Pro
For high-volume businesses
Billed $1992/year
1,500 customers / month
Unlimited SMS included
- 1,500 customers / month
- 3 managers + 5 staff members
- Unlimited locations
- Dedicated toll-free SMS number (US & Canada)
- Full automation sequence
- AI review response drafts
- Loyalty & referral programs
- Feedback forms & QR codes
- HubSpot integration & API access
- Buy additional customer top-ups
All plans include a 14-day free trial. No charge until your trial ends. Questions?