Spokk for massage therapists
More Google reviews and more rebookings for your massage practice
Spokk texts every client a couple of hours after their session to ask how it went, then invites every one of them to review you on Google with a draft written from their own words. Rewards and referrals bring them back.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Today, 4:12 PM
Hi Maria, thanks for visiting Harbor Massage! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Booked a 60-minute deep tissue massage at Harbor Massage and it really worked the knots out of my shoulders. The pressure was just right and booking was easy. I left feeling like a new person.
Feedback received
Booked a 60-minute deep tissue massage at Harbor Massage and it really worked the knots out of my shoulders. The pressure was just right and booking was easy. I left feeling like a new person.
How it works
What happens after every session
Clients leave relaxed and rarely think about reviews on the way out. Spokk asks for you, while the session is still fresh, and you never have to remember.
- Step 1
At check-out
The session goes into Spokk
Your front desk checks the client in on a tablet or in the staff portal, or your booking software passes the appointment to Spokk.
- Step 2
2 hours later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every client gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Clients come back
Every session counts toward a reward, and about three weeks later clients get a referral code to share with friends.
When to ask a massage client
Two hours after the session is the default for a reason: they are home, off the table and still feeling it. For late appointments, texts wait until 8am the next morning, so nobody hears from you at night. For regulars who come in every week, you set how long Spokk waits before asking the same client again.
The texts
Short, friendly texts your clients will actually open
Spokk starts you with short, plain wording that fits in a single text, so it costs one message and reads like it came from you. Change any of it.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Clients with no mobile number get the same messages by email.
Today, 4:12 PM
Hi Maria, thanks for visiting Harbor Massage! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Today, 4:58 PM
Hi Maria, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi Maria, know someone who'd love Harbor Massage? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Find out how every session really went
A short form clients can finish on their phone in under a minute. Most of it is tapping stars, with a box for anything they want to add.
Questions you could ask
- How was your session overall?
- Was the pressure right for you?
- How relaxing was the room?
- How easy was it to book?
- Would you book with us again?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
Harbor Massage
How was your visit?
60-min deep tissue
Every answer reaches you straight away
Owners and managers get an email the moment a client answers, low ratings included, and every response is in your dashboard. Reply from Spokk and the client can answer you back. A client who found the pressure too light hears from you the same day, and still gets the same review invitation as everyone else.
New feedback for Harbor Massage
To you and your managers
Daniel R.
Pressure was too light, even after I asked for firmer twice. The room was lovely though.
Google reviews
More Google reviews, from every client
Clients who are asked usually say yes. Spokk asks every client right after their feedback and hands them a draft built from what they wrote, so posting takes seconds.
- Every client gets the same invitation, whatever they rated. Asking only happy clients is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a client has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for Harbor Massage
Booked a 60-minute deep tissue massage at Harbor Massage and it really worked the knots out of my shoulders. The pressure was just right and booking was easy. I left feeling like a new person.
They post it themselves, from their own Google account.
83%
of consumers who were asked to leave a review for a local business went on to leave one.
BrightLocal Local Consumer Review Survey, 2026
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Jess T.
Best massage I have had in years. I booked my next one before I left.
Suggested reply
Thank you, Jess! We are so glad the session hit the spot, and we will see you at the next one.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
89% of consumers expect businesses to reply to reviews, according to BrightLocal's 2026 survey. A short, warm reply to every review shows new clients that you listen.
See it live
Try it the way your clients will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Repeat visits
Turn first-timers into regulars
Massage is a habit for the clients who stick with it. These help them come back sooner and bring their friends.
Rewards for every session
Each visit counts toward a reward you choose, such as a free add-on after five sessions. Clients see their progress in their own portal, with nothing to download.
About loyalty programMonthly memberships
Sell a membership, like one massage a month at a member price. Your team adds the member, they pay by card, and they manage it in their portal.
About membershipsReferral codes
About three weeks after a session, clients get a personal code to share. When a friend uses it, both of them get the reward you set.
About referralsIn your dashboard
Every session, every answer, in one place
See how many clients were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting sessions into Spokk
However you book clients today, there is a way in that takes minutes to set up.
Check-in tablet at reception
Clients type their mobile number on a tablet as they arrive and agree to messages there. Nothing to install.
Staff portal
Your therapist or front desk adds the client from a phone or computer after the session, in a few taps.
Your booking software
Spokk connects to HubSpot, GoHighLevel and Zoho and has an API. If your booking tool can reach one of those, appointments flow in on their own. If not, tell us what you use.
Good to know for massage therapists
Billing health insurance? Check HIPAA first
Most cash-pay massage practices are not covered by HIPAA. If yours bills health insurance electronically, it probably is, and client information belongs on our Healthcare plan, which comes with a signed BAA.
Keep health details out of messages
Ask how the session went, not about injuries or conditions. "How was your massage today?" is all a text needs to say, and clients feel more comfortable answering it.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- Solo therapists and multi-room clinics pay for the clients they see each month, starting at $149 with no contract.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing tools? See how Spokk compares →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions massage therapists ask
How do massage therapists get more Google reviews?
What should a client write in a massage review?
Will regular clients be asked after every session?
Do I need the Healthcare plan if I take health insurance?
Does Spokk work with my booking software?
How much does Spokk cost for a massage practice?
Let every client tell you how it went
Sign up free, add today's clients, and read the first feedback tonight.
14-day free trial. No credit card needed. 60-day money-back guarantee.