Give clients a reason
to choose you — again
and again.

Clients scan a QR code at reception when they arrive for their appointment. Spokk logs the visit and tracks their cumulative visit count. When they hit a milestone you define — say, every 5 visits — they automatically receive an SMS reward. You choose what the reward is: a free treatment upgrade, a discount on their next colour, a retail product credit, whatever makes sense for your salon. No punch cards, no manual tracking, no front-desk admin.

The rewards that work best are the ones with perceived high value but manageable cost to you. Popular choices include: a free Olaplex treatment upgrade, 20% off their next colour service, a complimentary blowdry with their next cut, a free retail product of their choice, or a referral credit. The key is choosing something clients genuinely want — not just a token discount. Many salons let clients choose their own reward from a short list, which increases engagement significantly.

No app required. Clients scan a QR code at your reception desk with their phone camera — it opens a simple web page that logs their check-in and shows their current visit count. No download, no login, no friction. This is deliberate — every extra step you add reduces participation.

Two ways: first, it gives clients a tangible reason to come back to you specifically rather than trying another salon. Second, it creates a relationship dynamic — clients who feel 'part of' something at your salon are less likely to drift. Members of loyalty programs visit more frequently and are significantly less likely to switch providers than non-members, across virtually every service industry studied.

Currently Spokk supports one milestone reward configuration per location. You set the visit count (e.g., every 5 visits) and the reward. Multiple tier configurations are on the product roadmap.

You can manually add visits to a client's record in your Spokk dashboard. So if a client comes in and you forget to remind them to scan — or they're in a hurry — you can update it afterwards. The system is flexible enough to handle real-world messiness.

Yes. Your Spokk dashboard shows all clients, their check-in history, current visit count, and which clients have hit reward milestones. You can see at a glance who's actively participating and who might need a nudge to join the program.

Loyalty is included in all Spokk plans at no extra cost. There's no separate loyalty add-on fee — it's part of the platform alongside feedback collection, Google review automation, and SMS sequences.

Yes. When a client hits their loyalty milestone, Spokk automatically sends them an SMS with their reward details. You don't need to remember to send anything — the whole thing is automated once you've set up the milestone and reward message.

Yes. Each location has its own QR code and loyalty tracking. Client visits are tracked per location. If you want loyalty to be cross-location (so a client earns points at either location), that's something to discuss with the Spokk team — it's supported for salon groups.