Pricing
← Back to Spokk for Pet Boarding and Daycare
⭐ Google Reviews

Turn every boarding stay into a Google review — automatically.

Pet parents love your facility but they never leave reviews. Not because they do not want to. Because they get home with an excited dog and life takes over. Spokk sends the request at the right moment, drafts the review from their own words, and delivers it ready to post. You just collect the stars.

No credit card required · All features included · Cancel anytime

81%
of consumers trust online reviews as much as a personal recommendation from a friend
source ↗
3.3x
more likely to book with a business that has 4+ stars vs 3 stars or lower
source ↗
5-9%
revenue increase for every one-star improvement in average Google rating (Harvard Business School)
source ↗
92%
of pet owners searched online for a boarding facility before booking for the first time
source ↗
Why reviews matter more for pet care

Choosing a boarding facility is one of the most anxious decisions a pet parent makes.

Okay, let me put yourself in the shoes of someone searching for pet boarding for the first time. You are leaving town for a week, you have a dog that is like a family member, and you need to find someone trustworthy enough to take care of them while you are gone. What do you do?

You Google it. You look at photos. And then you read every single review you can find. Because the stakes here are emotional in a way that booking a restaurant or a plumber is not. If the boarding facility is bad, your dog suffers while you are not there to notice. That fear drives people to research far more carefully than almost any other local service.

This means your Google reviews are not just a nice-to-have. They are often the single most important factor in whether a new pet parent picks up the phone and calls you or calls the competitor with 50 more reviews. Harvard Business School research found that a one-star increase in average rating leads to a 5 to 9% revenue increase. That is not a rounding error.

And yet most boarding facilities have 20 to 50 reviews and have not gotten a new one in months. Their clients love them. They just never think to leave a review.

What pet parents look for in reviews
🐕
Photos and videos of the facility and the animals
Reviews mentioning specific care details and handler names build the most trust.
❤️
"My dog was happy when I picked them up"
Emotional indicators matter enormously to pet parents evaluating a facility.
💬
How the facility responded to concerns
Review responses from management show professionalism and genuine care for clients.
🔄
Repeat clients who mention returning
"We have been using them for years" is one of the most powerful phrases in a pet boarding review.
How Spokk works

From checkout to posted Google review in under 90 seconds — with no effort from your staff.

1
Client checks in or checks out
Via QR code at your front desk. One scan logs the visit and kicks off the whole sequence. Your staff does not need to do anything.
2
Feedback SMS goes out 2 hours later
Your client gets a text: 'How was Bella's stay?' They tap the link, give a star rating, choose the services they used, rate any staff they want, and write a sentence or two. Takes 60 seconds.
3
AI drafts a Google review from their words
Spokk's AI takes what they wrote and generates a full, natural-sounding Google review in their own voice. If they rated Jake the handler, Jake gets mentioned by name. If they selected overnight boarding, that shows up too.
4
They read it, tap copy, and post it
The review draft is presented alongside a button to open Google reviews. They read the draft, edit anything they want, paste it, and post. The whole thing takes under 90 seconds.
5
3-day follow-up if they did not post
If the client submitted feedback but did not click the Google link, a gentle reminder goes out at day 3. If they already posted, the reminder is automatically skipped.
Why pet parents actually follow through

The reason most pet owners never leave reviews is not that they do not want to. It is that the effort required exceeds the motivation at the moment they think about it.

You have to open Google. Search for the right listing (not always obvious). Click Write a Review. Figure out what to say. Write something that sounds coherent. Post it. That is six steps and 5 to 10 minutes for something with no personal upside.

Spokk removes four of those six steps. The link is right there in their SMS. The form is simple. The review is already written. All they do is hit copy and paste. That is the difference between 2% of clients leaving reviews and 20% of them doing it.

And those reviews keep coming in every week, not just when you remember to ask.

Local SEO impact

More reviews means higher ranking in Google Maps. Higher ranking means more new clients.

Google Maps search for "pet boarding near me" — go do it right now if you have never paid attention. The top 3 results in the local pack have hundreds of reviews. The fourth result drops off the first page entirely. That is not a coincidence.

Google uses review volume, recency, and average rating as key signals for local ranking. Moz's annual local ranking factors survey consistently shows that review signals account for roughly 16% of the local pack ranking algorithm. That is significant.

The important thing about recency is that it rewards consistency. A facility with 300 reviews all from 3 years ago actually ranks lower than one with 150 reviews but a steady stream of new ones every week. Google interprets fresh reviews as a signal that the business is active and trustworthy right now, not just historically.

Spokk builds that consistency automatically. Every week, reviews come in from clients who had visits that week. Your recency signal stays strong without you having to think about it.

Google ranking signals for local pet boarding
Review volume
Total number of Google reviews on your listing
High
Review recency
How recently your last reviews were posted
High
Average star rating
Overall rating across all reviews
High
Review response rate
Whether you respond to reviews, especially negative ones
Medium
Keywords in reviews
Reviews mentioning "dog boarding", "pet daycare" help topic relevance
Medium
Policy compliance

100% Google-policy compliant. The AI assists, the client writes.

There is a lot of nervousness in the business world about AI and reviews. Legitimate nervousness, honestly. Because some services offer to fabricate fake reviews, which is a clear violation of Google's policies and can get your listing removed.

Spokk works completely differently. The AI does not invent a review. It takes what the client actually wrote — their real ratings, their real comments, their real experience — and turns it into a polished, well-written draft. The client then reads it, edits it if they choose, and posts it from their own Google account.

Every review reflects a real visit that actually happened. Every review comes from the client's own account. No duplicates, no fabrication, no policy violation. The AI is a writing assistant, not a review factory.

And because every draft is personalized to that specific client's visit — their handler, their services, their specific experience — no two reviews look the same. That is both more authentic for readers and better for Google's quality algorithms.

What Spokk does and does not do
Sends automated SMS after every visit
Collects private feedback from ALL clients
Drafts a review from the client's own experience
Client posts from their own Google account
Every review reflects a real, verified experience
Fabricates reviews from fake accounts
Blocks unhappy clients from leaving Google reviews
Posts reviews on behalf of clients without their action
FAQ

Frequently asked questions

How does Spokk help pet boarding and daycare facilities get more Google reviews?
After every visit, Spokk sends an automated SMS to the pet parent. They tap the link, give a quick star rating and a sentence or two about their experience. Spokk's AI drafts a full, personalized Google review in their own voice using their ratings, written comments, and any staff members they rated. They read the draft, edit anything they want, copy it, and post it from their Google account. The whole process takes under 90 seconds.
Is it okay for an AI to help pet parents write Google reviews?
Yes. The AI creates a draft based entirely on what the client wrote and rated themselves. Every review reflects a real experience that actually happened. The client reviews it, edits it if they choose, and posts it from their own Google account. This is fully compliant with Google's review policies.
What happens to feedback from unhappy pet parents?
All feedback lands in your private Spokk dashboard regardless of rating. Clients who rated positively are offered an easy path to share on Google with an AI-drafted review ready to post. Clients who expressed concerns get a service-recovery channel directly to you. Spokk never blocks any client from independently navigating to Google and leaving a review on their own.
How much do Google reviews actually matter for pet boarding bookings?
Enormously. Studies show that 81% of consumers trust online reviews as much as personal recommendations. For pet boarding specifically, parents are making a decision about the safety of an animal they love — the review bar is even higher than for most services. Facilities with more and better reviews get more clicks, more calls, and more bookings from people who are searching for boarding options in their area.
Can the AI review mention specific handlers or services?
Yes. If the client rated a specific handler in the feedback form, the AI mentions that person by name in the review draft. If they selected specific services (overnight boarding, daycare, grooming), those appear naturally in the text too. Every draft is unique to that client's specific visit.
What if a pet parent submits feedback but does not immediately post the review?
Spokk handles that. Three days after the visit (by default), the automation sends a gentle review reminder via SMS if the client submitted feedback but did not click the Google review link. If they already clicked, the reminder is automatically skipped. No one gets messaged unnecessarily.
Can clients leave reviews in a language other than English?
Yes. Spokk supports English, Spanish, and French. If a client selects their preferred language on the feedback form, the AI generates the review draft in that language. Useful if you serve a multilingual community.
Does Spokk work for multi-location pet boarding chains?
Yes. Each location gets its own Google review link, feedback form, QR code, and automation sequence. You can view review activity and performance per location or across the whole group from one dashboard.
How quickly will new Google reviews affect my local search ranking?
Google picks up new reviews within days to a couple of weeks. The bigger effect is sustained velocity — Google values both volume and recency. Facilities that consistently collect reviews month over month hold stronger local rankings than those who did a one-time push. Spokk makes it systematic so reviews keep coming in automatically.
Does Spokk charge extra for AI review generation?
No. AI review generation is included in all Spokk plans at no extra charge. There are no per-review fees.
How do I add my Google review link to Spokk?
In the setup wizard, you can search for your facility by name on Google Maps and Spokk grabs the review link automatically. Or you can paste it manually. Takes under a minute. Once set, all review requests in your automation sequence point to that link.
Can I customize the SMS message that asks for a review?
Yes. Every SMS template in Spokk is fully editable. You can change the wording, the timing, and which steps are enabled. Templates support dynamic variables like the client's name, your facility name, and the review link.

Starter

For solo operators & small teams

$49/month

Billed $588/year

250 customers / month

Unlimited SMS included

  • 250 customers / month
  • 1 manager + 1 staff member
  • Unlimited locations
  • Dedicated toll-free SMS number (US & Canada)
  • Full automation sequence
  • AI review response drafts
  • Loyalty & referral programs
  • Feedback forms & QR codes
  • HubSpot integration & API access
  • Buy additional customer top-ups

Growth

For growing businesses & teams

$82/month

Billed $984/year

500 customers / month

Unlimited SMS included

  • 500 customers / month
  • 2 managers + 2 staff members
  • Unlimited locations
  • Dedicated toll-free SMS number (US & Canada)
  • Full automation sequence
  • AI review response drafts
  • Loyalty & referral programs
  • Feedback forms & QR codes
  • HubSpot integration & API access
  • Buy additional customer top-ups

Pro

For high-volume businesses

$166/month

Billed $1992/year

1,500 customers / month

Unlimited SMS included

  • 1,500 customers / month
  • 3 managers + 5 staff members
  • Unlimited locations
  • Dedicated toll-free SMS number (US & Canada)
  • Full automation sequence
  • AI review response drafts
  • Loyalty & referral programs
  • Feedback forms & QR codes
  • HubSpot integration & API access
  • Buy additional customer top-ups

All plans include a 14-day free trial. No charge until your trial ends. Questions?