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⭐ Google Reviews

Your patients appreciated their visit. Now get them to say so on Google.

Spokk removes the privacy barrier that stops sexual health clinic patients from leaving reviews. An automated SMS, a private feedback form, and an AI-drafted review ready to post, all focused on the experience rather than the specific reason for visiting.

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All features included · Google-policy compliant · Cancel anytime

77%

of patients check online reviews before choosing a healthcare provider

source
5-9%

revenue increase for every additional star in average rating

source
84%

of people trust online reviews as much as personal recommendations

source
90 sec

is all it takes to post a review when the draft is already written for you

source

The privacy paradox: patients loved their visit. They just can't say where they went.

This is the specific challenge of running a sexual health clinic that no other type of healthcare business has quite as acutely. Your patient had a genuinely great experience. The nurse was patient and professional. They felt respected, not judged. Results were clear and came back quickly. They left feeling relieved and grateful.

And then they got home and had absolutely zero intention of writing a Google review, because “[Name] Sexual Health Clinic” appearing anywhere near their name online is not something most people want. Even a five-star review. Even one that says only positive things. The association itself is the barrier.

Here's the thing though. Most of those same patients would leave a review if the review was framed correctly. Not about what they were tested for. About how the staff made them feel. About the speed of service and the professionalism of the environment. About the fact that they didn't feel judged. That review? They'd post that.

And that review is actually more valuable to your future patients than a highly specific one. Because the 77% of patients who check reviews before choosing a healthcare provider are specifically looking for evidence that the clinic is professional, non-judgmental, and worth trusting. That's exactly what these reviews say.

What patients won't write

  • ✗ Anything that identifies their specific reason for visiting
  • ✗ Their name near your clinic name in search results
  • ✗ A detailed account of their consultation

What patients will write

  • ✓ How professional and non-judgmental the staff were
  • ✓ How fast and clear the results communication was
  • ✓ That the environment felt comfortable and discreet
  • ✓ That they felt respected and well-cared for

How Spokk gets reviews from patients who would never think to leave one

From visit to Google review in four steps. Completely automated.

01
📱

Automated SMS sent 2 hours after the visit

The patient receives a short, discreet text using your clinic's name. It includes a private personal link to share their experience. The timing is intentional. Two hours is close enough that the experience is fresh, but enough time for them to be home and relaxed.

02
💬

Patient rates their experience privately

They tap the link, give a star rating, answer a couple of short questions about the staff and their experience. No login required. No app download. Takes 60-90 seconds and everything stays private in your dashboard.

03
🤖

AI drafts a personalised Google review

Spokk's AI reads what the patient actually wrote and generates a full, natural-sounding Google review in their own voice. The draft mentions the staff member they saw, the qualities of care they noted, and the overall experience. It does not reference specific services or anything identifying. Every draft is unique to that patient.

04
📋

Patient reads the draft and posts it

The patient receives a nudge at 3 days with the draft ready. They read it, edit anything they want, copy it, and post it from their own Google account. Under 90 seconds. Fully compliant with Google's review policies.

What sexual health clinic reviews actually say. And why they work.

Let me explain what I mean by “the right kind of review for this space.” The most effective sexual health clinic reviews on Google have a specific shape. They do not reveal why the patient visited. They focus on the experience. And they address the exact anxieties that are stopping someone from booking their first appointment.

Non-judgmental care

"The staff were incredibly professional and made me feel completely at ease. I would definitely return."

This addresses the #1 reason people delay or avoid testing entirely: fear of judgment.

Fast, clear results

"Results were communicated clearly within 24 hours. Really efficient process."

Uncertainty about results turnaround is a common concern. Seeing reviews that confirm quick, clear communication reduces a specific barrier.

Comfortable, discreet environment

"Very professional and discreet. I felt comfortable from the moment I walked in."

New patients are often anxious about visibility. Reviews that mention discretion and privacy directly address that.

Specific staff mention

"[Staff member] was kind, patient, and thorough. Fantastic experience."

Reviews that name a staff member feel more credible and authentic. They also reinforce your best performers publicly.

These are the reviews that convert someone who has been putting off getting tested into a patient who books an appointment. A Harvard Business School study found that a single-star increase in average rating leads to a 5-9% revenue increase. In a space where stigma is the primary barrier to entry, the effect is likely even larger.

Fully compliant with Google's review policies. Here's exactly what that means.

There's a lot of confusion in the market about what's allowed when it comes to review generation. Let me be clear about what Spokk does and does not do.

What Spokk does

  • ✓ Collects real feedback from real patients who actually visited
  • ✓ Uses that feedback to generate a draft review in the patient's own voice
  • ✓ Lets patients edit, reject, or post the draft as they choose
  • ✓ Sends review requests to all patients, not just positive ones
  • ✓ Allows any patient to independently leave a Google review at any time

What Spokk does not do

  • ✗ Block or prevent unhappy patients from leaving a Google review
  • ✗ Route negative reviews away from Google (review gating)
  • ✗ Fabricate reviews or post reviews on patients' behalf
  • ✗ Post duplicate or templated reviews
  • ✗ Pay patients or offer incentives for positive reviews

The private feedback channel is a service-recovery tool, not a review suppression mechanism. Patients who rate below the threshold get a direct line to you, not a dead end. Any patient who wants to leave a negative Google review can still do so independently. Spokk does not and cannot block this.

Frequently asked questions about Google reviews for sexual health clinics

How does Spokk help sexual health clinics get more Google reviews?+
After every patient visit, Spokk sends an automated SMS with a private feedback link. For patients who rate their experience positively, Spokk's AI drafts a full Google review in their own voice, based on what they actually said about the experience, the staff, and the professionalism. The patient reads the draft, edits if they want, and posts it from their own Google account. The entire process takes under 90 seconds.
Is it awkward to ask patients at a sexual health clinic for a Google review?+
That's exactly the challenge Spokk solves. The request doesn't come in person at the clinic, it comes as a discreet SMS a few days after the visit when the patient is back in their normal environment. The AI-drafted review focuses on the experience, the staff's professionalism and non-judgmental approach, the speed and clarity of results communication, and the overall quality of care, not on the specific reason for visiting.
Will the AI-generated review reveal why the patient visited?+
No. The AI drafts a review based on the patient's own feedback, which is about their experience, not their test results or specific services. Patients typically write about how they felt, how the staff treated them, and the overall quality of care. The AI turns that into a polished review that mentions those same things.
Is it against Google's guidelines to use AI to help patients write reviews?+
No. Spokk's AI generates a draft based on the patient's own feedback, which they then review and post from their own Google account. This is fully compliant with Google's review policies. Every review reflects a real patient experience that actually happened. The AI is a writing assistant, not a review fabricator. Every draft is unique to that patient.
How does Spokk decide which patients to ask for a Google review?+
You set a rating threshold in your Spokk settings (e.g., 4 stars and above). Spokk collects private feedback from all patients regardless of rating. For patients who rate at or above your threshold, Spokk additionally offers an easy path to share on Google, with the AI-drafted review ready to post. For patients below the threshold, their feedback goes directly to your dashboard as a service-recovery note.
Can any patient still leave a Google review independently?+
Yes, always. Spokk does not block any patient from independently navigating to Google and leaving a review. The threshold only controls whether Spokk proactively offers the Google review button as a next step after feedback. It is friction removal for happy patients, not suppression of unhappy ones.
What kind of reviews do sexual health clinic patients typically leave?+
The most common themes in sexual health clinic reviews are: the staff being non-judgmental and professional, quick and clear results communication, a comfortable and discreet environment, short wait times, and efficient check-in. These are the elements of care that patients are comfortable speaking about publicly and that new patients are actively looking for when choosing a clinic.
When does Spokk send the Google review nudge?+
The Google review nudge is sent 3 days after the patient's visit, as part of the automated SMS sequence. By then, the patient has had time to settle and process the experience. The message is brief and includes a link that opens the AI-drafted review for them to copy and post.
How many reviews can I expect to get per month with Spokk?+
Results vary by clinic, but clinics using Spokk typically see a significant increase in monthly review volume because the process is automated and the friction is removed. A clinic seeing 200 patients per month that previously got 1-2 reviews per month often gets 8-15 per month with Spokk running consistently.
Do reviews mention individual staff members?+
Yes, when the patient rated a specific staff member in their feedback, the AI-drafted review includes a mention of that staff member by name. This makes reviews more personal, authentic, and detailed, which Google values for indexing, and which potential patients find more credible.
Does Spokk work for multi-location sexual health clinics?+
Yes. Each location has its own feedback form, automation sequence, and Google review link. Reviews go to the correct listing for the location the patient visited. Feedback and staff performance data are tracked per location or aggregated across the group.

More for sexual health clinics

Spokk for Sexual Health Clinics

The full platform overview.

Patient Feedback Collection

Private feedback that stays in your dashboard.

SMS Automation

The full post-visit sequence that drives reviews.

Staff Performance Tracking

Per-staff ratings from real patient feedback.

Testimonials

Video and text testimonials that show new patients it's OK to come in.

Referral Program

Word-of-mouth made systematic.

Starter

For solo operators & small teams

$49/month

Billed $588/year

250 customers / month

Unlimited SMS included

  • 250 customers / month
  • 1 manager + 1 staff member
  • Unlimited locations
  • Dedicated toll-free SMS number (US & Canada)
  • Full automation sequence
  • AI review response drafts
  • Loyalty & referral programs
  • Feedback forms & QR codes
  • HubSpot integration & API access
  • Buy additional customer top-ups

Growth

For growing businesses & teams

$82/month

Billed $984/year

500 customers / month

Unlimited SMS included

  • 500 customers / month
  • 2 managers + 2 staff members
  • Unlimited locations
  • Dedicated toll-free SMS number (US & Canada)
  • Full automation sequence
  • AI review response drafts
  • Loyalty & referral programs
  • Feedback forms & QR codes
  • HubSpot integration & API access
  • Buy additional customer top-ups

Pro

For high-volume businesses

$166/month

Billed $1992/year

1,500 customers / month

Unlimited SMS included

  • 1,500 customers / month
  • 3 managers + 5 staff members
  • Unlimited locations
  • Dedicated toll-free SMS number (US & Canada)
  • Full automation sequence
  • AI review response drafts
  • Loyalty & referral programs
  • Feedback forms & QR codes
  • HubSpot integration & API access
  • Buy additional customer top-ups

All plans include a 14-day free trial. No charge until your trial ends. Questions?