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📱 SMS Automation

A complete post-class SMS sequence. Triggered automatically, runs itself.

Member checks in. Spokk handles the rest. Feedback at 2 hours. Reminder at 24 hours. Google review nudge at 3 days. Referral at 20 days. Every step is smart enough to skip what is already done. Nobody on your team does anything.

Start free 14-day trialSee pricing

No credit card required · 150 SMS included in trial · Connects to Mindbody, Acuity, and more

98%

of SMS messages are opened, vs 20% for email

source
45%

SMS response rate vs 6% for email campaigns

source
80%

of new yoga students quit within the first year — retention requires proactive outreach

source
3 min

average time for an SMS to be read after it is delivered

source

The default yoga studio automation sequence

This runs out of the box. Every timing, message, and step is editable. Toggle any step on or off.

Feedback Request2 hours after check-in

Sends the member their personalized feedback link. Opens a mobile-optimized form with star ratings, instructor selection, class type, specific dimension ratings, and an optional comment box.

Default SMS template:

"Hi {{name}}, thanks for coming to {{company}} today! We'd love your feedback: {{link}}"

Feedback Reminder24 hours after check-in

A gentle follow-up for members who received the first SMS but did not submit feedback. Uses the same personalized link.

Default SMS template:

"Hi {{name}}, just a quick reminder — we'd love to hear about your class: {{link}}"

↳

Automatically skipped if the member already submitted feedback.

Google Review Nudge3 days after check-in

Sends the direct Google review link to members who submitted feedback but did not click the review button.

Default SMS template:

"Hi {{name}}, if you loved your class, a quick Google review would mean a lot to us: {{link}}"

↳

Automatically skipped if the member already clicked the Google review link, or if they never submitted feedback.

Referral Request20 days after check-in

Sends the member's unique referral code — the same one that tracks new member introductions and triggers rewards. Sent 20 days post-visit when the experience is still positive.

Default SMS template:

"Hi {{name}}, know someone who would love yoga? Share your code and you both get a reward. Your code: {{code}}"

↳

Automatically skipped for opted-out contacts.

The part that makes it not annoying: smart skip logic.

Yoga members are not going to tolerate spam. If you blast every scheduled message regardless of what a member has already done, you get unsubscribes, a bad reputation, and complaints at the desk. Spokk tracks every action and skips messages that are no longer needed.

✅

Member submits feedback within 2 hours

24-hour feedback reminder is automatically skipped. They responded — no need to remind them.

✅

Member submits feedback AND clicks the Google review link

3-day review nudge is automatically skipped. They already clicked it.

⏭️

Member did not submit feedback at all

Review nudge is skipped. Referral still runs at 20 days.

🛑

Member replies STOP to any message

Contact is marked opted out. All remaining automation steps are permanently cancelled.

⏱️

Member attends class multiple times a week

Cooldown protection prevents re-triggering too soon. You set the cooldown period — no member gets over-messaged.

How does the automation actually start for yoga classes?

The sequence triggers on member check-in. You have four ways to make that happen.

📲

QR code at your front desk

Most common

A QR code poster at your entrance. Member scans, confirms their visit, sequence starts. Works on any smartphone. No app required. Takes 10 seconds. This is how most yoga studios do it.

Generate your QR code in Spokk in under 2 minutes. Download it, print it, mount it. One QR code per location.

⚡

Zapier or Pabbly (no-code booking integration)

Connect Spokk to Mindbody, Acuity Scheduling, Jane App, or any booking software via Zapier or Pabbly. When a class attendance is marked in your booking tool, Spokk fires automatically. No QR code needed.

No code required. Zapier and Pabbly handle the connection. This is the best option for studios that track attendance digitally.

🔗

REST API

If you have a custom booking system or PMS, connect it directly to Spokk via API. Any system that can make an HTTP request can trigger Spokk.

API keys available on all Spokk plans. Documentation available for developers.

🖥️

Manual trigger from dashboard

Trigger the automation manually for a specific member from the Spokk dashboard. Useful for walk-ins, one-off follow-ups, or situations where the QR scan was missed.

What check-in also does

Every check-in does three things simultaneously: (1) starts the automation sequence, (2) increments the loyalty visit count and checks for milestone rewards, and (3) logs the visit to the contact record. One scan, three systems, zero manual work.

The defaults work. But every part of it is yours to change.

The out-of-the-box sequence works immediately for most yoga studios. But if you want to tune it — different timing, your studio's voice, a custom step for new members — the flow builder gives you full control.

⏰

Adjust timing

Change the feedback request to 4 hours instead of 2. Move the review nudge to 5 days. Adjust referral to 30 days. Every delay is configurable in hours or days.

✍️

Rewrite any template

The defaults are professional and effective, but your studio has its own voice. Rewrite any template. Use {{name}}, {{company}}, and {{link}} as dynamic variables.

🔧

Toggle steps on or off

Only want feedback and the review nudge? Toggle off the referral step. Only want the referral and loyalty? Done. Each step is independently controlled.

➕

Add custom steps

Add a first-visit welcome message. A workshop invitation at day 7. A win-back at 45 days of inactivity. Any message, any timing, inserted anywhere in the sequence.

📍

Per-location configuration

Multi-location studios can give each location its own flow, or share one across all locations.

⏱️

Feedback cooldown

Set the minimum days before a member re-enters the sequence. Prevents over-messaging members who attend multiple classes a week.

Frequently asked questions

What SMS messages does Spokk send automatically for yoga studios?+
The default sequence sends: (1) a feedback request 2 hours after class, with a personalized link; (2) a feedback reminder 24 hours after class if they have not yet submitted; (3) a Google review nudge 3 days after class if feedback was submitted but the review link was not clicked; and (4) a referral request 20 days after class. Every step is customizable and individually toggleable.
How does the automation start for yoga class attendees?+
The automation triggers on check-in. The most common method for yoga studios is a QR code at the front desk — the member scans, confirms their visit, and the sequence starts. You can also connect Spokk to your booking software via Zapier or Pabbly, so when a class attendance is confirmed in Mindbody, Jane App, or Acuity, the automation fires automatically.
What is smart skip logic and why does it matter?+
Smart skip logic means Spokk tracks what each member has already done and skips messages that are no longer relevant. If a member submitted feedback, the 24-hour reminder is skipped. If they clicked the Google review link, the 3-day nudge is skipped. If they replied STOP, all remaining messages are cancelled. This prevents over-messaging and keeps opt-out rates low.
Can I customize the SMS messages for my yoga studio?+
Yes. Every message template is fully editable. You can change the wording, the timing, and which steps are active. Templates support dynamic variables: {{name}} inserts the member's name, {{company}} inserts your studio name, and {{link}} inserts the relevant URL.
Does Spokk work with Mindbody?+
Yes. Spokk connects to Mindbody via Zapier or Pabbly — no coding required. When a class attendance is marked in Mindbody, the integration triggers Spokk's automation sequence automatically. The same approach works for Acuity Scheduling, Jane App, and thousands of other booking tools.
What if a member attends class multiple times a week?+
You can set a feedback cooldown in Spokk — a minimum number of days that must pass before the automation re-triggers for a member who already went through the sequence. This prevents frequent visitors from being messaged after every single class. You set the cooldown period to whatever makes sense for your studio.
Can I add custom steps beyond the default sequence?+
Yes. The Spokk flow builder lets you add custom SMS steps with your own message and timing. For example, a welcome message for first-time visitors, a workshop invitation 7 days after their first class, or a win-back message for members who have not been back in 45 days.
Is the SMS number a dedicated number for my studio?+
For US and Canadian studios, Spokk provisions a dedicated toll-free number for your studio on paid plans. During the 14-day free trial, messages come from a shared Spokk number. International studios can use their own Twilio credentials.
How does SMS automation connect to the loyalty and referral programs?+
They all run on the same backbone. The check-in that triggers the automation also increments the loyalty visit count and checks for milestone rewards. The referral step in the sequence sends the member their unique referral code. Every message is tracked per contact, so nothing overlaps.
Can members opt out of messages?+
Yes. Members can reply STOP to any message and they will never receive another automated message. Opt-out is recorded at the contact level in Spokk, and all remaining automation steps for that contact are permanently cancelled.

More for yoga studios

Spokk for Yoga Studios

The full platform overview.

Google Reviews

AI-generated review drafts from member feedback.

Loyalty Program

QR check-in and automatic visit milestone rewards.

Client Feedback

Private feedback channel for honest member input.

Referral Program

Unique referral codes sent automatically via SMS.

SMS Automation Product

Full technical detail on how the automation works.

Starter

For solo operators & small teams

$49/month

Billed $588/year

250 customers / month

Unlimited SMS included

  • 250 customers / month
  • 1 manager + 1 staff member
  • Unlimited locations
  • Dedicated toll-free SMS number (US & Canada)
  • Full automation sequence
  • AI review response drafts
  • Loyalty & referral programs
  • Feedback forms & QR codes
  • HubSpot integration & API access
  • Buy additional customer top-ups

Growth

For growing businesses & teams

$82/month

Billed $984/year

500 customers / month

Unlimited SMS included

  • 500 customers / month
  • 2 managers + 2 staff members
  • Unlimited locations
  • Dedicated toll-free SMS number (US & Canada)
  • Full automation sequence
  • AI review response drafts
  • Loyalty & referral programs
  • Feedback forms & QR codes
  • HubSpot integration & API access
  • Buy additional customer top-ups

Pro

For high-volume businesses

$166/month

Billed $1992/year

1,500 customers / month

Unlimited SMS included

  • 1,500 customers / month
  • 3 managers + 5 staff members
  • Unlimited locations
  • Dedicated toll-free SMS number (US & Canada)
  • Full automation sequence
  • AI review response drafts
  • Loyalty & referral programs
  • Feedback forms & QR codes
  • HubSpot integration & API access
  • Buy additional customer top-ups

All plans include a 14-day free trial. No charge until your trial ends. Questions?