Spokk for auto repair shops
Earn the trust that gets a stranger to hand you their keys
Spokk texts every customer after they pick up their car, finds out how the job and the communication went, and invites every one of them to review your shop on Google with a draft written from their own words.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Today, 4:12 PM
Hi Dave, thanks for visiting Precision Auto Care! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Had my brake pads and rotors done at Precision Auto Care. They explained exactly what was wrong, sent photos of the old pads and finished the same day, at the price they quoted.
Feedback received
Had my brake pads and rotors done at Precision Auto Care. They explained exactly what was wrong, sent photos of the old pads and finished the same day, at the price they quoted.
How it works
What happens after every repair
People choose a shop they have never used by reading reviews, because they cannot judge the work themselves. Asking every customer builds the kind of track record that wins those first visits.
- Step 1
At pickup
The repair goes into Spokk
The service advisor adds the customer when the job is closed out, or your shop management system sends finished jobs to Spokk.
- Step 2
2 hours later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every customer gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Customers come back
Service visits count toward a reward, and a referral code goes out about three weeks later for customers to share.
When to ask a repair customer
A couple of hours after pickup, once they have driven the car and know whether the noise has gone. For bigger jobs you can wait until the next day. Fleet and repeat customers can be asked less often by setting how long Spokk waits before asking the same customer again.
The texts
Short, friendly texts your customers will actually open
A short text from your shop's name with a link to a one-minute form. Customers know exactly who it is from.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Customers with no mobile number get the same messages by email.
Today, 4:12 PM
Hi Dave, thanks for visiting Precision Auto Care! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Today, 4:58 PM
Hi Dave, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi Dave, know someone who'd love Precision Auto Care? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Find out how every job really went
Customers rate the repair, the communication and whether the price matched the quote. The things that decide whether they come back.
Questions you could ask
- How was your service overall?
- Was the problem fixed?
- Did we keep you updated while your car was with us?
- Did the final price match your quote?
- Would you bring your car back to us?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
Precision Auto Care
How was your visit?
Brake pads and rotors
Every answer reaches you straight away
Every answer reaches the owner or service manager by email straight away. A bill that came in over the quote gets a call back that day, and the customer still gets the same review invitation as everyone else.
New feedback for Precision Auto Care
To you and your managers
Ray M.
Repair was fine but the final bill was $120 over the quote and nobody called me first.
Google reviews
Reviews that answer "can I trust this shop?"
Spokk invites every customer after their feedback with a draft built from what they wrote, so reviews mention the repair, the honesty and the turnaround.
- Every customer gets the same invitation, whatever they rated. Asking only happy customers is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a customer has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for Precision Auto Care
Had my brake pads and rotors done at Precision Auto Care. They explained exactly what was wrong, sent photos of the old pads and finished the same day, at the price they quoted.
They post it themselves, from their own Google account.
188
Google reviews was the median for auto repair shops in Google's local top three across the US.
Local Falcon, study of 50.4 million Google local results, Q4 2025
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Kevin O.
Honest shop. They told me the expensive repair could wait another six months.
Suggested reply
Thanks, Kevin. We would always rather tell you straight. See you at your next service.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
How you answer a complaint about a price or a delay is read by every new customer weighing you up. Spokk suggests a calm, specific reply for you to edit.
See it live
Try it the way your customers will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Repeat visits
Bring customers back for the next service
Oil changes, tires and inspections bring customers back every few months. These make sure they come back to you.
Service rewards
Every visit counts toward a reward you choose, like a free car wash after five services.
About loyalty programRefer a friend
Customers get a personal code to share. When a friend brings their car in with it, both get the reward you set.
About referralsTechnician and advisor ratings
Customers can rate the advisor or technician who looked after them. You see each rating on the response and in your export.
About staff ratingsIn your dashboard
Every repair, every answer, in one place
See how many customers were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting repairs into Spokk
Whatever system runs your shop, there is a way in.
At the service counter
The advisor adds the customer in the staff portal when they pay, in a few taps.
Upload the day's jobs
Export closed jobs from your shop management system as a spreadsheet and upload it. Spokk checks everyone in at once.
Connect your system
If your shop software can reach HubSpot, GoHighLevel, Zoho or our API, finished jobs flow in on their own. If not, tell us what you use.
Good to know for auto repair shops
Ask everyone, including the tricky jobs
It is tempting to ask only the customers who left happy. Google calls that review gating and does not allow it. Spokk asks every customer the same way, and you hear about the unhappy ones first.
Price questions belong in feedback
A question about whether the price matched the quote gives you an early warning about a surprise bill, in private, where you can still answer it.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- One price for the shop, however many bays, advisors and locations, starting at $149 a month with no contract.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing tools for auto shops? See 7 options side by side →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions auto repair shops ask
How do auto repair shops get more Google reviews?
How many Google reviews does an auto repair shop need?
Does Spokk connect to my shop management software?
Can customers rate the technician?
How much does Spokk cost for an auto repair shop?
Hear from every customer who drives away
Sign up free and send today's pickups their first feedback request.
14-day free trial. No credit card needed. 60-day money-back guarantee.