Spokk for plumbers
Be the plumber people trust before they have met you
Someone with water on the floor picks a plumber in minutes, from the reviews. Spokk texts every customer after the job, finds out how it went, and invites every one of them to review you on Google with a draft written from their own words.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Today, 4:12 PM
Hi Mark, thanks for choosing Riverside Plumbing today! How did we do? spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Had a burst pipe and Riverside Plumbing came out within the hour. They explained the price before starting and had it fixed fast. There was a little cleanup left to do, but I would call them again.
Feedback received
Had a burst pipe and Riverside Plumbing came out within the hour. They explained the price before starting and had it fixed fast. There was a little cleanup left to do, but I would call them again.
How it works
What happens after every job
Most plumbing customers find you in an emergency and will need you again in a few years. Asking every one of them after every job builds the record that wins the next stranger's call.
- Step 1
When the job closes
The job goes into Spokk
The plumber or office adds the customer when the job is marked done, or your job management software sends finished jobs to Spokk through HubSpot, GoHighLevel, Zoho or our API.
- Step 2
2 hours later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every customer gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Customers come back
A referral code goes out a few weeks later, and customers who know your name call you first next time.
When to ask a plumbing customer
A couple of hours after the job, once they have run the taps and checked under the sink. For late-night emergency calls, the request still waits for the morning, because Spokk only sends between 8am and 9pm in your time zone unless you choose other hours.
The texts
Short, friendly texts your customers will actually open
A short text from your business name with a link to a one-minute form. Customers know exactly who it is from.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Customers with no mobile number get the same messages by email.
Today, 4:12 PM
Hi Mark, thanks for choosing Riverside Plumbing today! How did we do? spokk.io/f/k2Rm7a Reply STOP to opt out
Today, 4:58 PM
Hi Mark, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi Mark, know someone who'd love Riverside Plumbing? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Find out how every job really went
Customers rate the fix, the price and the mess. The three things that decide whether they call you again.
Questions you could ask
- How was your service overall?
- Is the problem fixed?
- Was the price explained before the work started?
- Did we leave your home clean and tidy?
- Would you recommend us to a neighbor?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
Riverside Plumbing
How was your visit?
Burst pipe repair
Every answer reaches you straight away
Every answer reaches the owner or office by email straight away. A leak that has come back gets a return visit the same day, and the customer still gets the same review invitation as everyone else.
New feedback for Riverside Plumbing
To you and your managers
Hannah L.
Leak is fixed but there was a mess under the sink and nobody mentioned the call-out fee upfront.
Google reviews
Reviews that answer "will they turn up and fix it?"
Spokk invites every customer after their feedback with a draft built from what they wrote, so your reviews mention response times, upfront prices and fixes that lasted.
- Every customer gets the same invitation, whatever they rated. Asking only happy customers is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a customer has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for Riverside Plumbing
Had a burst pipe and Riverside Plumbing came out within the hour. They explained the price before starting and had it fixed fast. There was a little cleanup left to do, but I would call them again.
They post it themselves, from their own Google account.
215
Google reviews was the median for plumbers in Google's local top three across the US.
Local Falcon, study of 50.4 million Google local results, Q4 2025
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Dennis R.
Good work on the water heater. Pricier than I expected but done right.
Suggested reply
Thanks, Dennis. We would rather do the job once and do it properly. Call us any time you need us.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
A calm reply to a review about price or a late arrival does more for the next customer than a dozen five-star reviews. Spokk suggests one for you to edit.
See it live
Try it the way your customers will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Repeat business
Be the number they save in their phone
Most homeowners need a plumber again within a few years. These make sure it is you.
Neighbor referrals
Customers get a personal code to share. When a neighbor books with it, both get the reward you set.
About referralsA home plan
Offer an annual plan, such as a yearly inspection and priority call-outs, as a membership paid by card.
About membershipsPlumber ratings
Customers can rate the plumber who came out. You see each rating on the response and in your export.
About staff ratingsIn your dashboard
Every job, every answer, in one place
See how many customers were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting jobs into Spokk
Add customers from the van, from the office, or straight from your job software.
From the van
The plumber adds the customer in the staff portal on their phone when the job is done.
Your job software
If your job management software can reach HubSpot, GoHighLevel, Zoho or our API, finished jobs flow in on their own. If not, tell us what you use.
Upload the day's jobs
Export completed jobs as a spreadsheet and upload it. Spokk asks everyone at once.
Good to know for plumbers
Ask every customer, the same way
Asking only the customers who seemed pleased is review gating, which Google does not allow. Spokk asks every customer, and the unhappy ones reach you privately and first.
Call-out fees belong in feedback
A question about whether the price was explained upfront warns you about a surprise bill in private, while you can still put it right.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- One price for the business, however many plumbers, vans and locations, starting at $149 a month with no contract.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing tools for home services? See the options side by side →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions plumbers ask
How do plumbers get more Google reviews?
How many Google reviews does a plumber need?
Will Spokk text customers in the middle of the night after an emergency call?
Does Spokk connect to my job management software?
How much does Spokk cost for a plumbing business?
Hear from every customer after every job
Sign up free and send today's jobs their first feedback request.
14-day free trial. No credit card needed. 60-day money-back guarantee.