Spokk for restaurants
More Google reviews from every table, and problems fixed the same night
Guests tell you how their meal was by text or with a QR code on the table. Every answer reaches your manager straight away, and every guest is invited to review you on Google with a draft written from their own words.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Today, 4:12 PM
Hi James, thanks for dining at Olive and Ember! How was everything? spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Had dinner for two at Olive and Ember. The wood-fired lamb was incredible, our server knew the wine list inside out, and the service was great all night.
Feedback received
Had dinner for two at Olive and Ember. The wood-fired lamb was incredible, our server knew the wine list inside out, and the service was great all night.
How it works
What happens after every meal
Restaurants serve hundreds of guests a week and hear from a handful. Spokk asks every guest you have a number for, and anyone can answer from the QR code on the table.
- Step 1
After the meal
The meal goes into Spokk
Guests on your reservation list or loyalty program are sent a text, and walk-ins scan the QR code on the table or the receipt.
- Step 2
2 hours later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every guest gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Guests come back
Visit rewards bring guests back, and referral codes bring their friends.
When to ask a restaurant guest
A text a couple of hours after the meal catches guests while it is still fresh. Late dinner service? Texts never go out after 9pm unless you change the hours, so a 10pm table hears from you at 8am the next day. The QR code works at any time: guests can answer before they have even left the table.
The texts
Short, friendly texts your guests will actually open
One short text with your restaurant's name and a link to a form that takes under a minute. Edit it to sound like your front of house.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Guests with no mobile number get the same messages by email.
Today, 4:12 PM
Hi James, thanks for dining at Olive and Ember! How was everything? spokk.io/f/k2Rm7a Reply STOP to opt out
Today, 4:58 PM
Hi James, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi James, know someone who'd love Olive and Ember? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Hear from the guests who never say anything
Many unhappy guests just leave without a word. A short form by text or QR code gives every guest an easy way to tell you, in a few taps.
Questions you could ask
- How was your meal overall?
- How was the food?
- How was your server?
- Did your food arrive in good time?
- Would you come back?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
Olive and Ember
How was your visit?
Dinner for two
Every answer reaches you straight away
Your manager gets an email for every answer, so a slow kitchen or a cold dish is known before the next service. Reply from Spokk with an apology or an invitation back. That guest still gets the same review invitation as everyone else.
New feedback for Olive and Ember
To you and your managers
Paul S.
Food was great but we waited 35 minutes for mains and nobody came to explain.
Google reviews
Reviews that keep your rating fresh
Spokk invites every guest after their feedback with a draft built from what they wrote, so new reviews describe real dishes and real service, week after week.
- Every guest gets the same invitation, whatever they rated. Asking only happy guests is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a guest has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for Olive and Ember
Had dinner for two at Olive and Ember. The wood-fired lamb was incredible, our server knew the wine list inside out, and the service was great all night.
They post it themselves, from their own Google account.
451
Google reviews was the median for restaurants in Google's local top three across the US.
Local Falcon, study of 50.4 million Google local results, Q4 2025
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Nina V.
Gorgeous food and a lovely room. Mains took a while on a busy Saturday.
Suggested reply
Thank you, Nina, and thanks for your patience on a full Saturday. We are glad you enjoyed the food and hope to see you again soon.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
A Harvard Business School study found that a one-star increase on Yelp led to a 5 to 9% increase in revenue for independent restaurants. Ratings are worth looking after, reply by reply.
See it live
Try it the way your guests will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Repeat visits
Turn first visits into regular tables
Regulars are what keep a restaurant full on a Tuesday. These give guests a reason to come back.
Rewards for regulars
Guests check in with their number and every visit counts toward a reward you choose, such as a free dessert after five visits.
About loyalty programBring friends to dinner
Guests get a personal code to share. When a friend comes in with it, both get the reward you set.
About referralsServer ratings
Guests can rate the server who looked after them. You see each rating on the response and in your export, which makes recognising great service easy.
About staff ratingsIn your dashboard
Every meal, every answer, in one place
See how many guests were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting meals into Spokk
Many restaurants use both: texts for guests you have a number for, and QR codes for everyone else.
QR code on the table
Print a QR code for table tents, menus or receipts. Guests scan it and answer in under a minute, no app needed.
Host stand or staff portal
Add the guest from the reservation book or the host stand, and they get a text after their meal.
Your reservation or POS system
If it can reach HubSpot, GoHighLevel, Zoho or our API, guests flow into Spokk on their own. If not, tell us what you use.
Good to know for restaurants
Discounts for feedback, never for reviews
Offering a discount for filling in your feedback form is fine. Offering anything for a Google review is against Google's rules, so keep rewards away from the review itself.
Busy nights, fewer interruptions
Nothing here asks your servers to do anything at the table. The QR code sits there, and texts go out after the guest has left.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- One price for the restaurant, or a group of them, starting at $149 a month with no contract. Never priced per location.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing restaurant review tools? See 7 options side by side →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions restaurants ask
How do restaurants get more Google reviews?
How many Google reviews does a restaurant need?
Can guests leave feedback without giving their number?
Can I offer a free dessert for a review?
Does it work for more than one location?
How much does Spokk cost for a restaurant?
Hear from every table, tonight
Sign up free, print your QR codes and read the first feedback before close.
14-day free trial. No credit card needed. 60-day money-back guarantee.