Spokk for cleaning services

Reviews that let a stranger trust you with their keys

People choosing a cleaner are letting someone into their home, so they read reviews closely. Spokk asks every client how the clean went, invites every one of them to review you on Google with a draft written from their own words, and paces it so weekly clients are not asked every week.

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Sparkle Home Cleaning

Today, 6:30 PM

Hi Nicole, it's Sparkle Home Cleaning. How did today's clean go? spokk.io/f/k2Rm7a Reply STOP to opt out

Feedback received

Had a deep clean from Sparkle Home Cleaning and the house has never been this clean. The team arrived on time, treated our home with care and even did the inside of the oven without being asked.

Copy review and open Google

How it works

What happens after every clean

Clients notice everything after a clean, and they tell you if you ask. Asking every one of them gives you the detail to keep standards up and the reviews that bring in new homes.

  1. Step 1

    After the clean

    The clean goes into Spokk

    The team lead or office adds the client when the clean is done, or your booking software sends finished cleans to Spokk through HubSpot, GoHighLevel, Zoho or our API.

  2. Step 2

    That evening

    Spokk asks how it went

    A text or email with a short form. If they don't answer, one reminder follows the next day.

  3. Step 3

    Right after they answer

    They are invited to review you

    Every client gets the same Google review invitation, with a draft written from their own feedback.

  4. Step 4

    In the weeks after

    Clients come back

    Recurring clients stay on the schedule, and a referral code goes out for them to pass to friends and neighbors.

When to ask a cleaning client

The evening after the clean, once they are home and have seen the result. For weekly or fortnightly clients, set how long Spokk waits before asking the same client again, for example 60 days, so they are asked after the first clean and every so often after that.

The texts

Short, friendly texts your clients will actually open

A short text from your business name, sent once they are home, with a link to a one-minute form.

  • Every text carries your business name, so nobody wonders who it is from.
  • Sent between 8am and 9pm in your time zone, unless you choose other hours.
  • Opt-outs are handled for you: anyone who replies STOP is never texted again.
  • Clients with no mobile number get the same messages by email.
Sparkle Home Cleaning

Today, 6:30 PM

Hi Nicole, it's Sparkle Home Cleaning. How did today's clean go? spokk.io/f/k2Rm7a Reply STOP to opt out

Today, 7:04 PM

Hi Nicole, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out

3 weeks later

Hi Nicole, know someone who'd love Sparkle Home Cleaning? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out

Example texts. You can change every word.

Feedback

Know how every clean went, room by room

Clients rate the result, the timing and how the team treated their home, so you can coach the team on specifics.

Questions you could ask

  • How was your clean overall?
  • Was anything missed?
  • Did the team arrive on time?
  • Did they treat your home with care?
  • Would you recommend us to a friend?

Star ratings, a comment box and up to ten questions of your own. You choose what appears.

Sparkle Home Cleaning

How was your visit?

Deep clean, 3 bedrooms

Overall
How clean it was
On time
Respect for my home
The house has never been this clean. They even did the inside of the oven without being asked.
Send feedback

Every answer reaches you straight away

Every answer reaches the owner or office by email straight away. A missed room gets a quick return visit, and the client still gets the same review invitation as everyone else.

New feedback for Sparkle Home Cleaning

To you and your managers

Laura W.

Kitchen was spotless but the bathrooms were rushed and the team arrived an hour late.

Reply to LauraView response

Google reviews

Reviews that answer "can I trust them in my home?"

Spokk invites every client after their feedback with a draft built from what they wrote, so your reviews talk about reliability, care and results.

  • Every client gets the same invitation, whatever they rated. Asking only happy clients is review gating, which Google does not allow.
  • The draft only uses what they told you, and they can change any of it.
  • They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
  • Once you confirm a client has left a Google review, Spokk stops asking them.

Thanks for your feedback

We've drafted a review from your feedback. Tap it to change anything before you post.

Review draft for Sparkle Home Cleaning

Had a deep clean from Sparkle Home Cleaning and the house has never been this clean. The team arrived on time, treated our home with care and even did the inside of the oven without being asked.

Copy review and open Google

They post it themselves, from their own Google account.

9%

of consumers would use a business with five reviews or fewer.

BrightLocal Local Consumer Review Survey, 2026

What Spokk has measured so far

1.4x

more customers click through to Google when the request includes an AI-written draft

1 in 3

feedback responses click through to the Google review page

4.5★

average across 14,000+ customer ratings collected on Spokk

Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.

Amanda K.

Google

Same team every fortnight and they remember exactly how I like things.

Suggested reply

Thank you, Amanda. The team will be thrilled to hear it. See you next time.

Post replyEdit

Reply to every review in a minute

Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.

A thoughtful reply to a review about a missed spot shows new clients how you handle problems. Spokk suggests one for you to edit.

See it live

Try it the way your clients will

This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.

  1. 1Pick a form and give the visit a few stars.
  2. 2Write a line about it, or skip that.
  3. 3Watch the review draft appear, ready to copy.

It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.

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Live form. Go ahead, tap it.

Recurring clients

Keep clients on the schedule, and win their neighbors

A recurring client is worth far more than a one-off clean. These help them stay and bring friends.

Friend referrals

Clients get a personal code to share. When a friend books with it, both get the reward you set, like $20 off a clean.

About referrals

Team ratings

Clients can rate the team or cleaner who came. You see each rating on the response and in your export.

About staff ratings

Cleaning plans

Offer a monthly plan, such as two cleans a month at a set price, as a membership paid by card.

About memberships

In your dashboard

Every clean, every answer, in one place

See how many clients were asked, how many answered, what they said and how many Google reviews followed, for every location.

Setup

Getting cleans into Spokk

Add clients after each clean, or let your booking software do it.

From the team lead's phone

Add the client in the staff portal when the clean is done.

Your booking software

If your software can reach HubSpot, GoHighLevel, Zoho or our API, finished cleans flow in on their own. If not, tell us what you use.

Upload the day's cleans

Upload a spreadsheet of the day's clients. Spokk skips anyone inside the wait you set before asking the same client again.

Good to know for cleaning services

Ask every client, the same way

Asking only the clients who seemed happy is review gating, which Google does not allow. Spokk asks everyone, and the unhappy ones reach you privately and first.

One team, one rating

If the same team cleans a home every week, ratings for that team show you who your clients love and who needs support.

Pricing

Simple pricing, with nothing to lose

One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.

Spokk, for your whole business

From$149/month

Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.

  • Free for 14 days
  • No credit card
  • Cancel any time
See full pricing

Included at every price

  • One price for the business, however many teams and service areas, starting at $149 a month with no contract.
  • Unlimited locations and team members, so a second site does not double your bill.
  • Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.

Comparing tools for home services? See the options side by side →

60days

60-day money-back guarantee

Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.

  • Full refund of what you paid
  • Just ask by email or on a call
  • No contract on monthly plans
  • Cancel any time in settings

We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.

We shape Spokk around your business

Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.

  • Your texts, forms, questions and timing, set up with you on a call
  • Custom features built for you, if it is within our ability
  • Connections to the tools you already use, built if we do not have them yet
  • A real person who keeps adjusting it until it fits

We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.

Updates and new features are included too, as you would expect.

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14-day free trial, no credit card. Talk to a real person any time.

FAQ

Questions cleaning services ask

How do cleaning companies get more Google reviews?

Ask every client after their clean, once they have seen the result, and make it effortless. Spokk texts each client after the clean and invites every one of them to review you on Google with a draft written from their own feedback.

Will weekly clients be asked after every clean?

Only if you want them to be. You choose how long Spokk waits before asking the same client again, so recurring clients can hear from you after the first clean and every so often after that.

Can clients rate the cleaner or team?

Yes. Clients can rate the cleaner or team who came on the feedback form, and you see each rating on the response and in your export.

Does Spokk connect to my booking software?

Spokk connects to HubSpot, GoHighLevel and Zoho and has an API. If your booking software can reach one of those, finished cleans flow in on their own. Otherwise add clients from your phone or upload a spreadsheet.

How much does Spokk cost for a cleaning business?

From $149 a month, billed monthly with no contract. Your price depends on the features you choose and how many clients you serve each month. Sign up free for 14 days, no card needed.

Hear from every client after every clean

Sign up free and ask today's clients how it went.

Sign up freeBook a 15-minute call

14-day free trial. No credit card needed. 60-day money-back guarantee.