Spokk for day spas
Guests leave glowing. Spokk makes sure Google hears about it.
Spokk texts every guest a couple of hours after their visit, finds out how each treatment went, and invites every one of them to review your spa on Google with a draft written from their own words.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Today, 4:12 PM
Hi Elena, thanks for visiting Stillwater Day Spa! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Spent the afternoon at Stillwater Day Spa for a facial and hot stone massage. The massage was so relaxing, my skin has felt great since the facial, and reception made us feel welcome from the moment we arrived.
Feedback received
Spent the afternoon at Stillwater Day Spa for a facial and hot stone massage. The massage was so relaxing, my skin has felt great since the facial, and reception made us feel welcome from the moment we arrived.
How it works
What happens after every visit
A spa day is meant to switch people off, so nobody wants a review request at checkout. Spokk asks later, once guests are home and still glowing.
- Step 1
At check-out
The visit goes into Spokk
Guests check in on the reception tablet or are added in the staff portal, or your booking software sends the visit to Spokk.
- Step 2
2 hours later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every guest gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Guests come back
Visits count toward rewards, members are reminded what they get, and a referral code goes out about three weeks later.
When to ask a spa guest
Two hours after they leave is usually right: home, relaxed and still thinking about the visit. A full spa day that ends late in the afternoon is held until the next morning if it would land after 9pm. Gift card guests are worth asking too, since they are often first-time visitors deciding whether to come back.
The texts
Short, friendly texts your guests will actually open
Gentle, short wording that fits in one text and carries your spa's name. Make it sound like your front desk.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Guests with no mobile number get the same messages by email.
Today, 4:12 PM
Hi Elena, thanks for visiting Stillwater Day Spa! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Today, 4:58 PM
Hi Elena, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi Elena, know someone who'd love Stillwater Day Spa? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Hear about every part of the visit
Guests rate each part of their day in a few taps: treatments, relaxation areas, the welcome. You see which part of the spa needs attention.
Questions you could ask
- How was your visit overall?
- How would you rate your treatments?
- How relaxing were the lounges and changing rooms?
- How was your welcome at reception?
- Would you visit us again?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
Stillwater Day Spa
How was your visit?
Facial and hot stone massage
Every answer reaches you straight away
Each answer lands in your inbox straight away. A damp robe or a noisy lounge reaches the manager the same day, while it is still easy to put right, and the guest still gets the same review invitation as everyone else.
New feedback for Stillwater Day Spa
To you and your managers
Rachel B.
Treatments were lovely but the relaxation room was noisy and the robe was damp.
Google reviews
More reviews from every guest
Spokk invites every guest after their feedback with a draft built from what they wrote, so reviews describe the treatments and the feeling of the day.
- Every guest gets the same invitation, whatever they rated. Asking only happy guests is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a guest has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for Stillwater Day Spa
Spent the afternoon at Stillwater Day Spa for a facial and hot stone massage. The massage was so relaxing, my skin has felt great since the facial, and reception made us feel welcome from the moment we arrived.
They post it themselves, from their own Google account.
45%
of consumers now use ChatGPT or other AI tools to find local businesses, up from 6% in 2025. Those tools read your reviews too.
BrightLocal Local Consumer Review Survey, 2026
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Maya S.
The most relaxing afternoon I have had all year. Already planning a return visit with my sister.
Suggested reply
Thank you, Maya! We are so glad you could switch off with us, and we would love to welcome you and your sister soon.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
A warm reply to every review shows the same care guests feel in the treatment room.
See it live
Try it the way your guests will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Repeat visits
Turn one visit into a habit
Guests who come back are the ones who fill your week. These give them a reason to.
Spa memberships
Sell a monthly or annual membership, such as one treatment a month plus member perks. Members pay by card and manage it in their portal.
About membershipsVisit rewards
Every visit counts toward a reward you choose, like a free add-on treatment after five visits.
About loyalty programBring a friend
Guests get a personal code to share. When a friend visits with it, both get the reward you set.
About referralsIn your dashboard
Every visit, every answer, in one place
See how many guests were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting visits into Spokk
Pick whichever fits your reception, or use more than one.
Reception tablet
Guests enter their mobile number when they arrive and agree to messages there.
Staff portal
Reception or therapists add the guest after the visit from any phone or computer.
Your spa software
Connect through HubSpot, GoHighLevel, Zoho or our API so finished visits flow in. If your system cannot reach any of them, tell us what you use.
Good to know for day spas
Couples and groups
Each guest can be added with their own number, so everyone in a group booking gets their own request and can leave their own review.
Keep treatment details private
Texts say thanks for visiting, not which treatment someone had. The details stay in the form, which only the guest and your team see.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- One price for the spa, however many treatment rooms and therapists, starting at $149 a month with no contract.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing tools? See how Spokk compares →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions day spas ask
How can a day spa get more Google reviews?
Can I sell spa memberships with Spokk?
Can guests rate their therapist?
What if a guest has a bad experience?
How much does Spokk cost for a day spa?
Find out how every visit felt
Sign up free and read what today's guests thought of their day this evening.
14-day free trial. No credit card needed. 60-day money-back guarantee.