Spokk for pest control
Reviews that tell homeowners the problem will go away
People with pests want proof you get rid of them, quickly and safely. Spokk asks every customer how the treatment went, invites every one of them to review you on Google with a draft written from their own words, and paces it so plan customers are not asked every quarter.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
3 days later, 10:05 AM
Hi Diane, it's Shield Pest Control. How is everything since your treatment? spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Used Shield Pest Control for ants and have not seen one since the treatment. The technician explained what he was using and kept it well away from the dog's area, and booking was easy.
Feedback received
Used Shield Pest Control for ants and have not seen one since the treatment. The technician explained what he was using and kept it well away from the dog's area, and booking was easy.
How it works
What happens after every treatment
Customers judge pest control by whether the problem comes back. Asking after the treatment has had time to work gets you honest feedback and reviews that speak to results.
- Step 1
After the treatment
The treatment goes into Spokk
The technician or office adds the customer when the visit is done, or your routing software sends finished visits to Spokk through HubSpot, GoHighLevel, Zoho or our API.
- Step 2
A few days later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every customer gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Customers come back
Plan customers stay on your route, and a referral code goes out for them to pass to neighbors with the same problem.
When to ask a pest control customer
Give a treatment a few days to work before asking, by setting the first message to wait. For quarterly or monthly plans, set how long Spokk waits before asking the same customer again, for example 90 days, so they hear from you after the first visit and now and then after that, not every time.
The texts
Short, friendly texts your customers will actually open
A short check-in from your company name, a few days after the visit. It reads like the follow-up call you would make yourself.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Customers with no mobile number get the same messages by email.
3 days later, 10:05 AM
Hi Diane, it's Shield Pest Control. How is everything since your treatment? spokk.io/f/k2Rm7a Reply STOP to opt out
3 days later, 10:41 AM
Hi Diane, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi Diane, know someone who'd love Shield Pest Control? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Know whether the treatment worked
Customers tell you if the problem is gone, how careful the technician was and how easy you were to deal with.
Questions you could ask
- How was your service overall?
- Has the problem gone?
- Did the technician explain what they used?
- Did they take care around children and pets?
- Would you recommend us to a neighbor?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
Shield Pest Control
How was your visit?
Ant treatment, quarterly plan
Every answer reaches you straight away
Every answer reaches the owner or office by email straight away. Pests that have come back get a follow-up visit booked before the customer has to chase you, and they still get the same review invitation as everyone else.
New feedback for Shield Pest Control
To you and your managers
Paul S.
Ants were back within a week and I had to call twice to get a follow-up visit.
Google reviews
Reviews that answer "did it actually work?"
Spokk invites every customer after their feedback with a draft built from what they wrote, so your reviews talk about results, safety and the people who came out.
- Every customer gets the same invitation, whatever they rated. Asking only happy customers is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a customer has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for Shield Pest Control
Used Shield Pest Control for ants and have not seen one since the treatment. The technician explained what he was using and kept it well away from the dog's area, and booking was easy.
They post it themselves, from their own Google account.
89%
of consumers expect a business to reply to its reviews.
BrightLocal Local Consumer Review Survey, 2026
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Robert J.
Wasps nest gone in one visit and they came out the same day.
Suggested reply
Thanks, Robert. Glad we could get it sorted the same day. Enjoy the yard again.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
A reply to a review about pests coming back shows the next customer that you follow through. Spokk suggests one for you to edit.
See it live
Try it the way your customers will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Recurring plans
Keep customers on the plan
Most of your revenue comes from customers who stay on a plan. These help them stay, and bring their neighbors.
Neighbor referrals
Pests rarely stop at one house. Customers get a personal code to share, and both sides get the reward you set when a neighbor signs up.
About referralsSell plans as memberships
Offer a protection plan for a monthly or annual price with the visits it includes. Customers you add pay by card in their own portal.
About membershipsTechnician ratings
Customers can rate the technician who treated their home. You see each rating on the response and in your export.
About staff ratingsIn your dashboard
Every treatment, every answer, in one place
See how many customers were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting treatments into Spokk
Add customers from the route, the office, or your routing software.
From the route
The technician adds the customer in the staff portal on their phone after the visit.
Your routing software
If your software can reach HubSpot, GoHighLevel, Zoho or our API, finished visits flow in on their own. If not, tell us what you use.
Upload the week's visits
Upload a spreadsheet of finished visits. Spokk asks everyone at once and skips anyone inside the wait you set before asking the same customer again.
Good to know for pest control
Wait for results before asking
Asking the same afternoon gets you a review about the visit. Asking a few days later gets one about the result, which is what the next customer wants to know.
Ask every customer, the same way
Asking only the customers whose problem cleared up is review gating, which Google does not allow. Spokk asks everyone, and the ones still seeing pests reach you privately and first.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- One price for the business, however many technicians and routes, starting at $149 a month with no contract.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing tools for home services? See the options side by side →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions pest control ask
How do pest control companies get more Google reviews?
Will customers on a quarterly plan be asked every visit?
Can I wait a few days before the feedback request goes out?
Does Spokk connect to my routing software?
How much does Spokk cost for a pest control company?
Find out if every treatment worked
Sign up free and check in with this week's customers.
14-day free trial. No credit card needed. 60-day money-back guarantee.