Spokk for coffee shops
A digital loyalty card your regulars will actually use
Customers scan the code on a tablet at the counter, or type their number, to collect a stamp. No app to download. Spokk then asks how their visit was and invites every one of them to review your shop on Google.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Today, 4:12 PM
Hi Leo, thanks for visiting Daybreak Coffee! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Grabbed an oat flat white at Daybreak Coffee. Best flat white in the neighbourhood, and the baristas always say hello.
Feedback received
Grabbed an oat flat white at Daybreak Coffee. Best flat white in the neighbourhood, and the baristas always say hello.
How it works
What happens after every visit
Coffee is a daily habit, and the shop that remembers its regulars keeps them. Spokk turns the counter into a loyalty program, and the loyalty program into feedback and reviews.
- Step 1
At the counter
The visit goes into Spokk
Customers scan the code on the counter tablet with their phone, or type their number on it, and the visit counts as a stamp.
- Step 2
2 hours later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every customer gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Customers come back
Their stamp card fills up, a reward arrives at the visit you choose, and a referral code goes out about three weeks later.
How often to ask a coffee customer
Regulars might visit every day, so they do not want a feedback text every time. Set how long Spokk waits before asking the same customer again, for example once a month. Stamps keep counting on every visit either way.
The texts
Short, friendly texts your customers will actually open
One short text with your shop's name and a link to a quick form. Edit it to sound like your baristas.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Customers with no mobile number get the same messages by email.
Today, 4:12 PM
Hi Leo, thanks for visiting Daybreak Coffee! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Today, 4:58 PM
Hi Leo, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi Leo, know someone who'd love Daybreak Coffee? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Find out what your regulars really think
A quick form customers finish while their coffee is still warm. Ask about the coffee, the wait and the welcome.
Questions you could ask
- How was your visit today?
- How was your coffee?
- How long did you wait?
- How friendly was the team?
- What would you like us to add to the menu?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
Daybreak Coffee
How was your visit?
Oat flat white
Every answer reaches you straight away
Every answer reaches your inbox straight away. A long queue or a wrong order is easy to fix once you know about it, and the customer still gets the same review invitation as everyone else.
New feedback for Daybreak Coffee
To you and your managers
Grace W.
Coffee was lovely but the queue took 15 minutes and my order was wrong.
Google reviews
Reviews from people who come in every day
Regulars are your best reviewers, they just never think to do it. Spokk invites every customer after their feedback with a draft built from what they wrote.
- Every customer gets the same invitation, whatever they rated. Asking only happy customers is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a customer has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for Daybreak Coffee
Grabbed an oat flat white at Daybreak Coffee. Best flat white in the neighbourhood, and the baristas always say hello.
They post it themselves, from their own Google account.
20%
of what decides who appears in Google's local pack comes from reviews, according to 47 local search experts.
Whitespark Local Search Ranking Factors, 2026
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Tom B.
My go-to spot every morning. Great coffee and the team knows my order.
Suggested reply
Thanks, Tom! Your usual will be ready and waiting. See you tomorrow morning.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
A quick, friendly reply to every review is the online version of knowing a regular's order.
See it live
Try it the way your customers will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Repeat visits
The loyalty card, without the paper
No lost punch cards, no app to install. Customers scan, collect and redeem from their phone.
Digital stamp card
Every visit is a stamp. Choose the reward and how many visits it takes, like a free drink after five. Customers see their card in their portal.
About loyalty programBring a friend for coffee
Customers get a personal code to share. When a friend uses it, both get the reward you set, such as 20% off their next order.
About referralsCoffee subscriptions
Sell a monthly membership, such as a drink a day at a member price. Members pay by card and manage it in their portal.
About membershipsIn your dashboard
Every visit, every answer, in one place
See how many customers were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting visits into Spokk
All you need at the counter is a tablet. Your POS can join in later.
Scan at the counter
The tablet shows a code customers scan with their own phone camera to collect a stamp and agree to messages. The code keeps changing, so a photo of it will not work later.
Or type a number
Customers who would rather not scan type their number on the same tablet. It suits regulars who are in a hurry.
Your POS
If your POS can send to HubSpot, GoHighLevel, Zoho or our API, purchases can count as visits automatically. If not, tell us what you use.
Good to know for coffee shops
Discounts for feedback, never for reviews
A stamp or a discount for filling in feedback is fine. Offering anything in return for a Google review breaks Google's rules, so keep rewards away from the review itself.
Keep the reward easy to reach
Rewards that arrive after a handful of visits keep people coming back. Spokk suggests a free drink after five visits to start, and you can change it any time.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- One price for the shop, or several, starting at $149 a month with no contract. Never priced per location.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing tools? See how Spokk compares →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions coffee shops ask
Do customers need to download an app for the loyalty card?
How do coffee shops get more Google reviews?
Can I connect Spokk to my POS?
Will regulars get a text every day?
How much does Spokk cost for a coffee shop?
Put a loyalty card on every phone
Sign up free, set up a tablet at the counter and give tomorrow morning's regulars their first stamp.
14-day free trial. No credit card needed. 60-day money-back guarantee.