Spokk for HVAC companies
Turn every service call into the review that wins the next one
When the heat goes out, people pick the company with the most recent, most convincing reviews. Spokk texts every customer after the technician leaves, finds out how it went, and invites every one of them to review you on Google with a draft written from their own words.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Today, 4:12 PM
Hi Linda, thanks for choosing Comfort Air Heating today! How did our technician do? spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Called Comfort Air Heating when our furnace stopped working. The technician arrived in the window we were given, showed me the cracked igniter, and had the heat running again within an hour. He wore shoe covers the whole time and left the place clean.
Feedback received
Called Comfort Air Heating when our furnace stopped working. The technician arrived in the window we were given, showed me the cracked igniter, and had the heat running again within an hour. He wore shoe covers the whole time and left the place clean.
How it works
What happens after every service call
Homeowners call the company at the top of the map when the system fails. Asking every customer after every call builds the steady stream of reviews that keeps you there through the slow season.
- Step 1
When the job closes
The service call goes into Spokk
The technician or office adds the customer when the job is marked done, or your field service software sends finished jobs to Spokk through HubSpot, GoHighLevel, Zoho or our API.
- Step 2
2 hours later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every customer gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Customers come back
Maintenance plan members come back twice a year, and a referral code goes out a few weeks later for customers to pass to neighbors.
When to ask an HVAC customer
A couple of hours after the technician leaves, once the house is warming up or cooling down and the customer knows the fix worked. For installs, wait until the next day so they have lived with the new system for a night. Maintenance plan customers can be asked less often by setting how long Spokk waits before asking the same customer again.
The texts
Short, friendly texts your customers will actually open
A short text from your company name, sent after the job, with a link to a one-minute form. No app, no login.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Customers with no mobile number get the same messages by email.
Today, 4:12 PM
Hi Linda, thanks for choosing Comfort Air Heating today! How did our technician do? spokk.io/f/k2Rm7a Reply STOP to opt out
Today, 4:58 PM
Hi Linda, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi Linda, know someone who'd love Comfort Air Heating? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Know how every call went, and fix the ones that missed
Customers rate the arrival time, the explanation and the tidiness, the three things they remember about a service visit.
Questions you could ask
- How was your service overall?
- Did the technician arrive in your arrival window?
- Did they explain the problem and the price before starting?
- Is the system working properly now?
- Would you call us again?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
Comfort Air Heating
How was your visit?
Furnace repair
Every answer reaches you straight away
Every answer reaches the owner or service manager by email straight away. A late arrival or a system that is still not right gets a call back the same day, and the customer still gets the same review invitation as everyone else.
New feedback for Comfort Air Heating
To you and your managers
Greg P.
Fixed in the end, but the arrival window was 8 to 12 and the tech came at 2.
Google reviews
Reviews that answer "will they show up and fix it?"
Spokk invites every customer after their feedback with a draft built from what they wrote, so your reviews mention arrival times, honest explanations and fixes that held.
- Every customer gets the same invitation, whatever they rated. Asking only happy customers is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a customer has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for Comfort Air Heating
Called Comfort Air Heating when our furnace stopped working. The technician arrived in the window we were given, showed me the cracked igniter, and had the heat running again within an hour. He wore shoe covers the whole time and left the place clean.
They post it themselves, from their own Google account.
244
Google reviews was the median for HVAC companies in Google's local top three across the US.
Local Falcon, study of 50.4 million Google local results, Q4 2025
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Monica T.
AC died during the heatwave and they had someone out the same evening.
Suggested reply
Thank you, Monica. We know how rough a hot night is, and we are glad we could get you cool again the same day.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
How you answer a review about a missed window or a pricey repair is read by every homeowner choosing who to call. Spokk suggests a calm, specific reply for you to edit.
See it live
Try it the way your customers will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Repeat business
Turn one repair into a customer for years
Tune-ups, filter changes and the next replacement are where an HVAC business makes its money. These keep customers calling you, not the next ad they see.
Sell your maintenance plan
Offer your plan as a membership, for example two tune-ups a year and priority booking for a monthly price. Customers you add pay by card in their own portal.
About membershipsNeighbor referrals
Customers get a personal code to share. When a neighbor books with it, both get the reward you set, like $25 off their next service.
About referralsTechnician ratings
Customers can rate the technician who came out. You see each rating on the response and in your export.
About staff ratingsIn your dashboard
Every service call, every answer, in one place
See how many customers were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting service calls into Spokk
Whatever runs your dispatch, there is a way to get finished jobs into Spokk.
From the truck
The technician adds the customer in the staff portal on their phone when the job is done, in a few taps.
Your field service software
If your software can reach HubSpot, GoHighLevel, Zoho or our API, finished jobs flow in on their own. If not, tell us what you use and we can look at building the connection.
Upload the day's jobs
Export completed jobs as a spreadsheet at the end of the day and upload it. Spokk asks everyone at once.
Good to know for hvac companies
Ask every customer, including the difficult calls
It is tempting to ask only the customers who were all smiles. Google calls that review gating and does not allow it. Spokk asks every customer the same way, and you hear about the unhappy ones first.
Busy season, quiet season
Reviews that keep coming through spring and autumn keep you visible when the first cold snap or heatwave hits. Asking after every call is what keeps the flow steady.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- One price for the company, however many technicians, trucks and locations, starting at $149 a month with no contract.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing tools for home services? See the options side by side →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions hvac companies ask
How do HVAC companies get more Google reviews?
How many Google reviews does an HVAC company need?
Does Spokk work with my field service software?
Can I sell maintenance plans through Spokk?
How much does Spokk cost for an HVAC company?
Hear from every customer after every call
Sign up free and send today's finished jobs their first feedback request.
14-day free trial. No credit card needed. 60-day money-back guarantee.