Spokk for hotels and guesthouses
Hear from every guest, and turn good stays into new bookings
After checkout, Spokk asks every guest how their stay was, sends every answer to you straight away, and invites every one of them to review you on Google or TripAdvisor with a draft written from their own words.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Checkout day, 3:15 PM
Hi Emma, thanks for staying at The Harbor Inn! How was your stay? spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Stayed two nights at The Harbor Inn in a sea view room. The view was beautiful, the room was spotless and the welcome was the friendliest we have had. Breakfast was good, just a little busy on the Saturday.
Feedback received
Stayed two nights at The Harbor Inn in a sea view room. The view was beautiful, the room was spotless and the welcome was the friendliest we have had. Breakfast was good, just a little busy on the Saturday.
How it works
What happens after every stay
Guests decide where to stay from reviews, and the most recent ones count most. Asking every guest after checkout keeps a fresh flow of reviews and tells you what to fix before the next arrival.
- Step 1
At checkout
The stay goes into Spokk
Reception adds the guest at checkout, or your property management system sends checked-out guests to Spokk through our API or a daily spreadsheet.
- Step 2
A few hours later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every guest gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Guests come back
A thank-you and a referral code go out a few weeks later, and returning guests come back to you directly.
When to ask a hotel guest
A few hours after checkout, once they are home or on the road and have time to answer. For longer stays you can ask on the last morning instead. Spokk only sends between 8am and 9pm in your time zone unless you choose other hours.
The texts
Short, friendly texts your guests will actually open
A short, warm text from your property's name after checkout. Guests can answer in English, Spanish, French, German or Japanese.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Guests with no mobile number get the same messages by email.
Checkout day, 3:15 PM
Hi Emma, thanks for staying at The Harbor Inn! How was your stay? spokk.io/f/k2Rm7a Reply STOP to opt out
Checkout day, 3:52 PM
Hi Emma, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi Emma, know someone who'd love The Harbor Inn? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Know how every stay went, while you can still act on it
Guests rate the room, the cleanliness, breakfast and the welcome, so you know exactly what to fix and who to thank.
Questions you could ask
- How was your stay overall?
- How was your room?
- How clean was everything?
- How was breakfast?
- Would you stay with us again?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
The Harbor Inn
How was your visit?
Two nights, sea view room
Every answer reaches you straight away
Every answer reaches the manager by email straight away. A cold shower or a noisy room can be fixed before the next guest checks in, and you can reply to the guest personally. They still get the same review invitation as everyone else.
New feedback for The Harbor Inn
To you and your managers
Oliver B.
Lovely room and staff, but the shower ran cold both mornings and breakfast closed early.
Google reviews
Fresh reviews on Google and TripAdvisor
Spokk invites every guest after their feedback with a draft built from what they wrote. Send them to Google, to TripAdvisor, or give them both on one branded page.
- Every guest gets the same invitation, whatever they rated. Asking only happy guests is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a guest has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for The Harbor Inn
Stayed two nights at The Harbor Inn in a sea view room. The view was beautiful, the room was spotless and the welcome was the friendliest we have had. Breakfast was good, just a little busy on the Saturday.
They post it themselves, from their own Google account.
71%
of consumers use Google to read reviews of local businesses, more than any other site.
BrightLocal Local Consumer Review Survey, 2026
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Grace P.
Gorgeous rooms and lovely staff. Parking was tricky to find.
Suggested reply
Thank you, Grace. We are so glad you enjoyed the room and the team. Thanks for the note about parking, we will pass it on.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
Future guests read how you reply as much as the review itself. Spokk suggests a warm, specific reply to every Google review for you to edit and post.
See it live
Try it the way your guests will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Repeat stays
Bring guests back, and book them direct
A guest who books direct next time saves you the booking site commission. These keep you in touch.
Guest referrals
Guests get a personal code to share with friends. When a friend books with it, both get the reward you set, like a free breakfast.
About referralsReturning guest rewards
Each stay counts toward a reward you choose, like a free night or an upgrade after five stays.
About loyalty programStaff ratings
Guests can rate the reception or housekeeping team. You see each rating on the response and in your export.
About staff ratingsIn your dashboard
Every stay, every answer, in one place
See how many guests were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting stays into Spokk
Whatever runs your front desk, there is a way to get checked-out guests into Spokk.
At reception
Reception adds the guest in the staff portal at checkout, in a few taps.
Daily departures list
Export the day's departures from your property management system and upload it. Spokk asks every guest at once.
Connect your PMS
Our API can receive checkouts from your property management system. If you are not sure how, tell us what you use and we can look at building it.
Good to know for hotels and guesthouses
Booking.com and Expedia collect their own reviews
Booking sites only accept reviews from guests who booked through them, and invite those guests themselves. Point Spokk at Google and TripAdvisor, where your own invitation counts.
Ask every guest, the same way
Asking only the guests who seemed happy at checkout is review gating, which Google does not allow. Spokk asks everyone, and the unhappy ones reach you privately and first.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- One price for the property, however many rooms and staff, starting at $149 a month with no contract.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing tools? See how Spokk compares →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions hotels and guesthouses ask
How can a hotel collect feedback from every guest?
Can guests review us on TripAdvisor as well as Google?
Can Spokk ask for Booking.com or Expedia reviews?
Does Spokk connect to my property management system?
How much does Spokk cost for a hotel or guesthouse?
Hear from every guest after every stay
Sign up free and ask today's departures how their stay was.
14-day free trial. No credit card needed. 60-day money-back guarantee.