Spokk for bakeries
Turn morning regulars and cake orders into reviews
People choose a bakery from photos and reviews, and come back for the regulars' favorites. Spokk asks every customer how it was, invites every one of them to review you on Google with a draft written from their own words, and keeps a stamp card on their phone.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Today, 4:12 PM
Hi Tom, thanks for visiting Golden Crust Bakery! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Ordered a custom birthday cake from Golden Crust Bakery and the unicorn cake was the star of the party. It looked beautiful, tasted even better and was ready right on time.
Feedback received
Ordered a custom birthday cake from Golden Crust Bakery and the unicorn cake was the star of the party. It looked beautiful, tasted even better and was ready right on time.
How it works
What happens after every visit
A bakery has two kinds of customer: the daily regular and the once-a-year cake order. Spokk asks both, at the right moment for each.
- Step 1
At the counter
The visit goes into Spokk
Regulars check in on a tablet at the counter for their stamp, and staff add cake and catering customers when they pick up their order.
- Step 2
2 hours later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every customer gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Customers come back
Every visit counts toward a free coffee or pastry, and custom-order customers get a referral code for the next birthday in their circle.
When to ask a bakery customer
For counter visits, a couple of hours later. For custom cakes and catering, the day after the event, once everyone has eaten. Regulars who come in daily can be asked every few months by setting how long Spokk waits before asking the same customer again.
The texts
Short, friendly texts your customers will actually open
A short text from your bakery's name with a link to a one-minute form. No app, no login.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Customers with no mobile number get the same messages by email.
Today, 4:12 PM
Hi Tom, thanks for visiting Golden Crust Bakery! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Today, 4:58 PM
Hi Tom, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi Tom, know someone who'd love Golden Crust Bakery? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Know how every bake and every order landed
Customers rate the taste, the look and the timing, so you know which bakes to make more of and which orders need a call.
Questions you could ask
- How was your visit or order overall?
- How did it taste?
- Did it look like you hoped?
- Was your order ready on time?
- What would you like us to bake more of?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
Golden Crust Bakery
How was your visit?
Custom birthday cake
Every answer reaches you straight away
Every answer reaches you by email straight away. A cake order that went wrong gets a call before the next birthday, and the customer still gets the same review invitation as everyone else.
New feedback for Golden Crust Bakery
To you and your managers
Jess A.
Cake tasted lovely but the writing was in the wrong color and pickup was 20 minutes late.
Google reviews
Reviews that make people hungry
Spokk invites every customer after their feedback with a draft built from what they wrote, so your reviews describe the bakes, not just the opening hours.
- Every customer gets the same invitation, whatever they rated. Asking only happy customers is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a customer has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for Golden Crust Bakery
Ordered a custom birthday cake from Golden Crust Bakery and the unicorn cake was the star of the party. It looked beautiful, tasted even better and was ready right on time.
They post it themselves, from their own Google account.
Top 10
The number of reviews with written text is one of the ten biggest factors in who shows up in Google's local pack, according to 47 local search experts.
Whitespark Local Search Ranking Factors, 2026
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Lily C.
Best sourdough in town and the almond croissants sell out for a reason.
Suggested reply
Thank you, Lily! Come early on Saturdays and we will make sure there is a croissant with your name on it.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
A warm reply to every review is part of the welcome. Spokk suggests one for you to edit and post.
See it live
Try it the way your customers will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Repeat visits
Keep the regulars coming every morning
Daily regulars are a bakery's backbone. These keep them loyal and bring their friends.
A stamp card on their phone
Customers check in at the counter and every visit counts toward a reward, like a free coffee after nine. No app to download.
About loyalty programBring a friend
Customers get a personal code to share. When a friend comes in with it, both get the treat you set.
About referralsA bread club
Offer a monthly membership, like a loaf a week, paid by card in their portal.
About membershipsIn your dashboard
Every visit, every answer, in one place
See how many customers were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting visits into Spokk
No connection to your till needed.
Check-in tablet
Regulars tap in their phone number at the counter to collect their stamp, which also starts the follow-up.
Order pickups
Staff add cake and catering customers in the staff portal when they collect their order.
QR code
Print a code for the counter or the cake box. Customers scan it and give feedback in a minute.
Good to know for bakeries
Treats for visits, not for reviews
Your stamp card rewards visits. Offering a treat in return for a review breaks Google's rules, so Spokk never ties a reward to a review.
Ask every customer, the same way
Asking only the customers who loved their cake is review gating, which Google does not allow. Spokk asks everyone, and the unhappy ones reach you privately and first.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- One price for the bakery, or every location, starting at $149 a month with no contract.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing tools for food businesses? See the options side by side →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions bakeries ask
How do bakeries get more Google reviews?
Can I run a stamp card with Spokk?
When should I ask a custom cake customer for feedback?
Can I give a free pastry for a review?
How much does Spokk cost for a bakery?
Hear from every regular and every cake order
Sign up free, put a tablet on the counter and give tomorrow's regulars their first stamp.
14-day free trial. No credit card needed. 60-day money-back guarantee.