Spokk for car washes and detailers
Turn a clean car into a review and a regular
Drivers pick a wash or detailer from the map, by rating. Spokk asks customers how it went, invites every one of them to review you on Google with a draft written from their own words, and turns regulars into wash club members.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Today, 4:12 PM
Hi Chris, thanks for visiting Gleam Car Wash! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Had a full interior detail at Gleam Car Wash and the car looks better than the day I bought it. They even got the coffee stain out of the passenger seat, and it was ready on time.
Feedback received
Had a full interior detail at Gleam Car Wash and the car looks better than the day I bought it. They even got the coffee stain out of the passenger seat, and it was ready on time.
How it works
What happens after every wash
Washes are quick and frequent, details are big and memorable. Spokk asks detail customers after every job, and wash customers every so often, so nobody is asked every Saturday.
- Step 1
At pickup
The wash goes into Spokk
Customers check in on a tablet at the counter, scan a QR code at the pay station, or staff add detail customers when they collect their car.
- Step 2
2 hours later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every customer gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Customers come back
Every wash counts toward a free one, and regulars can join your unlimited wash club.
When to ask a car wash customer
Detail customers a couple of hours after pickup, once they have had a good look inside. Wash regulars can be asked every couple of months by setting how long Spokk waits before asking the same customer again.
The texts
Short, friendly texts your customers will actually open
A short text from your business name with a link to a one-minute form. No app, no login.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Customers with no mobile number get the same messages by email.
Today, 4:12 PM
Hi Chris, thanks for visiting Gleam Car Wash! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Today, 4:58 PM
Hi Chris, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi Chris, know someone who'd love Gleam Car Wash? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Know how every wash and detail turned out
Customers rate the inside, the outside and the wait, so you can see which crews and services deliver.
Questions you could ask
- How was your wash or detail overall?
- How did the interior turn out?
- How did the exterior turn out?
- Was it ready when expected?
- Would you come back?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
Gleam Car Wash
How was your visit?
Full interior detail
Every answer reaches you straight away
Every answer reaches the manager by email straight away. A missed spot gets an invitation to come back for a touch-up, and the customer still gets the same review invitation as everyone else.
New feedback for Gleam Car Wash
To you and your managers
Dan W.
Outside looked great, but there was still dog hair in the back seats.
Google reviews
Reviews that keep you at the top of the map
Spokk invites every customer after their feedback with a draft built from what they wrote, so your reviews talk about the results, not just the price.
- Every customer gets the same invitation, whatever they rated. Asking only happy customers is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a customer has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for Gleam Car Wash
Had a full interior detail at Gleam Car Wash and the car looks better than the day I bought it. They even got the coffee stain out of the passenger seat, and it was ready on time.
They post it themselves, from their own Google account.
74%
of consumers only pay attention to reviews written in the last three months.
BrightLocal Local Consumer Review Survey, 2026
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Lou T.
Fast, friendly and the tire shine is perfect.
Suggested reply
Thanks, Lou! See you next week, and enjoy the shine.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
A quick reply to every review keeps your listing active and shows you care. Spokk suggests one for you to edit and post.
See it live
Try it the way your customers will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Wash clubs and loyalty
Turn occasional washes into monthly members
Recurring revenue is the best thing a car wash can have. These build it.
Unlimited wash clubs
Sell an unlimited wash plan for a monthly price. Customers you add pay by card in their own portal, and you see your recurring revenue in Spokk.
About membershipsA loyalty card on their phone
Every wash counts toward a reward you choose, like a free wash after nine. No app to download.
About loyalty programBring a friend
Customers get a personal code to share. When a friend comes in with it, both get the reward you set.
About referralsIn your dashboard
Every wash, every answer, in one place
See how many customers were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting washes into Spokk
No connection to your pay station needed.
Check-in tablet
Customers tap in their phone number at the counter, which records their loyalty visit and starts the follow-up.
QR code
Put a code at the pay station or on the mirror tag. Customers scan it and give feedback in a minute.
Detail pickups
Staff add detail customers in the staff portal when they collect their car.
Good to know for car washes and detailing
Rewards for washes, not for reviews
Your loyalty card rewards visits. Offering a free wash in return for a review breaks Google's rules, so Spokk never ties a reward to a review.
Ask every customer, the same way
Asking only the customers who looked pleased is review gating, which Google does not allow. Spokk asks everyone who checks in, and the unhappy ones reach you privately and first.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- One price for the site, or every site you run, starting at $149 a month with no contract.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing tools? See how Spokk compares →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions car washes and detailing ask
How do car washes get more Google reviews?
Can I sell an unlimited wash club with Spokk?
Will regulars be asked after every wash?
Can I give a free wash for a review?
How much does Spokk cost for a car wash?
Hear from every customer who drives off shining
Sign up free, put a tablet at the counter and start your wash club.
14-day free trial. No credit card needed. 60-day money-back guarantee.