Spokk for retail stores and boutiques
Give shoppers a reason to choose your store, and come back
Local shoppers check reviews before they visit an independent store. Spokk asks every customer how their visit was, invites every one of them to review you on Google with a draft written from their own words, and keeps them coming back with a loyalty card at the counter.
- 14-day free trial
- No credit card
- 60-day money-back guarantee
Today, 4:12 PM
Hi Rachel, thanks for visiting Juniper and Co! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Feedback received
Popped into Juniper and Co looking for a dress for a wedding and found one in ten minutes. The team pulled three options in my size, the fitting rooms were lovely and checkout was quick.
Feedback received
Popped into Juniper and Co looking for a dress for a wedding and found one in ten minutes. The team pulled three options in my size, the fitting rooms were lovely and checkout was quick.
How it works
What happens after every visit
A store lives on regulars and on the newcomers who read about you first. Asking every customer at the counter builds both.
- Step 1
At the till
The visit goes into Spokk
Customers check in on a tablet at the counter with their phone number, scan a QR code by the till or on the receipt, or staff add them in the staff portal.
- Step 2
2 hours later
Spokk asks how it went
A text or email with a short form. If they don't answer, one reminder follows the next day.
- Step 3
Right after they answer
They are invited to review you
Every customer gets the same Google review invitation, with a draft written from their own feedback.
- Step 4
In the weeks after
Customers come back
Every visit counts toward a reward on their loyalty card, and a referral code goes out a few weeks later.
When to ask a shopper
A couple of hours after they leave, once they have tried on what they bought or shown it off at home. Regulars can be asked less often by setting how long Spokk waits before asking the same customer again.
The texts
Short, friendly texts your customers will actually open
A short text from your store's name with a link to a one-minute form. Shoppers know exactly who it is from.
- Every text carries your business name, so nobody wonders who it is from.
- Sent between 8am and 9pm in your time zone, unless you choose other hours.
- Opt-outs are handled for you: anyone who replies STOP is never texted again.
- Customers with no mobile number get the same messages by email.
Today, 4:12 PM
Hi Rachel, thanks for visiting Juniper and Co! We'd love your feedback: spokk.io/f/k2Rm7a Reply STOP to opt out
Today, 4:58 PM
Hi Rachel, leave us a Google review: spokk.io/f/9pLw2c Reply STOP to opt out
3 weeks later
Hi Rachel, know someone who'd love Juniper and Co? Share your referral: spokk.io/f/Hq4xVt Reply STOP to opt out
Feedback
Hear from shoppers, not just the ones who complain
Customers rate the help, the range and the checkout, so you know what keeps them coming back and what is missing from the shelves.
Questions you could ask
- How was your visit overall?
- Did the team help you find what you needed?
- Was there anything we did not have?
- How was checkout?
- Would you shop with us again?
Star ratings, a comment box and up to ten questions of your own. You choose what appears.
Juniper and Co
How was your visit?
In-store visit
Every answer reaches you straight away
Every answer reaches the owner by email straight away. A size you were out of is a buying decision, and a slow checkout is a staffing one. The customer still gets the same review invitation as everyone else.
New feedback for Juniper and Co
To you and your managers
Kate F.
Lovely shop, but the size I wanted was out and nobody offered to order it in.
Google reviews
Reviews that bring new shoppers through the door
Spokk invites every customer after their feedback with a draft built from what they wrote, so your reviews talk about the service and the finds, not just the address.
- Every customer gets the same invitation, whatever they rated. Asking only happy customers is review gating, which Google does not allow.
- The draft only uses what they told you, and they can change any of it.
- They post it themselves, from their own Google account. Spokk never posts reviews for anyone.
- Once you confirm a customer has left a Google review, Spokk stops asking them.
Thanks for your feedback
We've drafted a review from your feedback. Tap it to change anything before you post.
Review draft for Juniper and Co
Popped into Juniper and Co looking for a dress for a wedding and found one in ten minutes. The team pulled three options in my size, the fitting rooms were lovely and checkout was quick.
They post it themselves, from their own Google account.
18%
of consumers only pay attention to reviews written in the last week. Fresh reviews matter.
BrightLocal Local Consumer Review Survey, 2026
What Spokk has measured so far
1.4x
more customers click through to Google when the request includes an AI-written draft
1 in 3
feedback responses click through to the Google review page
4.5★
average across 14,000+ customer ratings collected on Spokk
Spokk platform data, November 2025 to June 2026 (2,156 feedback responses; 14,007 ratings all time). These are click-throughs to Google, not counted reviews.
Sara M.
My favorite shop in town. Always something new and the team are so kind.
Suggested reply
Thank you, Sara! It is always lovely to see you. New pieces arrive every week, so come and say hello.
Reply to every review in a minute
Connect your Google Business Profile and every review appears in Spokk, old and new. Spokk suggests a reply that fits what the reviewer said, you edit it if you like, and post it without opening Google.
A friendly reply to every review shows new shoppers the welcome they will get. Spokk suggests one for you to edit and post.
See it live
Try it the way your customers will
This is a real Spokk form, exactly what your customer sees on their phone after a visit. Rate a pretend visit and see the review Spokk writes from your answer. It takes about 30 seconds.
- 1Pick a form and give the visit a few stars.
- 2Write a line about it, or skip that.
- 3Watch the review draft appear, ready to copy.
It is a demo business, so try anything. Your own form carries your name, logo, colours and questions.
Repeat visits
Turn first visits into regulars
An independent store wins on relationships. These keep customers coming back without a discount war.
A loyalty card on their phone
Customers check in at the counter and every visit, or every dollar spent, counts toward a reward you choose. No app to download.
About loyalty programBring a friend
Customers get a personal code to share. When a friend shops with it, both get the reward you set.
About referralsA VIP club
Offer a paid membership with perks like early access to new stock or a monthly discount, paid by card.
About membershipsIn your dashboard
Every visit, every answer, in one place
See how many customers were asked, how many answered, what they said and how many Google reviews followed, for every location.
Setup
Getting visits into Spokk
No connection to your till needed.
Check-in tablet
Customers tap in their phone number on a tablet at the counter. It collects their loyalty visit and starts the follow-up.
QR code
Print a code for the counter, the bag or the receipt. Shoppers scan it and give feedback in a minute.
Staff portal
Staff add the customer in a few taps while they pay.
Good to know for retail stores and boutiques
Ask every shopper, the same way
Asking only the customers who bought something big is review gating, which Google does not allow. Spokk asks everyone who checks in, and the unhappy ones reach you privately and first.
Rewards for visits, not for reviews
Loyalty rewards come from visits or spend. Offering anything in return for a review breaks Google's rules, so Spokk never ties a reward to a review.
Pricing
Simple pricing, with nothing to lose
One price for the whole business. Sign up free for 14 days, and if you stay, your first 60 days are covered by a full money-back guarantee.
Spokk, for your whole business
From$149/month
Billed monthly, no contract. Your price depends on the features you choose and how many customers you serve each month.
- Free for 14 days
- No credit card
- Cancel any time
Included at every price
- One price for the store, or every store you run, starting at $149 a month with no contract.
- Unlimited locations and team members, so a second site does not double your bill.
- Need a feature or a connection to software you already use? If it is within our ability, we build it at no extra cost.
Comparing tools? See how Spokk compares →
60days
60-day money-back guarantee
Use Spokk with your real customers. If it is not right for your business, tell us within 60 days of your first payment and we refund what you paid, in full. No forms and no hoops.
- Full refund of what you paid
- Just ask by email or on a call
- No contract on monthly plans
- Cancel any time in settings
We would rather earn your business every month than hold you to a contract. If Spokk is not paying for itself, you should not be paying for Spokk.
We shape Spokk around your business
Tell us how you work and we set Spokk up to match: your wording, your questions, your timing. Need a feature it does not have yet, or a connection to software you already use? If it is within our ability, we build it for you at no extra cost.
- Your texts, forms, questions and timing, set up with you on a call
- Custom features built for you, if it is within our ability
- Connections to the tools you already use, built if we do not have them yet
- A real person who keeps adjusting it until it fits
We are flexible. If something does not fit how your business works, tell us and we change it, and we keep working with you until you are happy.
Updates and new features are included too, as you would expect.
14-day free trial, no credit card. Talk to a real person any time.
FAQ
Questions retail stores and boutiques ask
How do retail stores get more Google reviews?
Does Spokk connect to my point of sale?
Can I run a loyalty program with Spokk?
Can I give customers a discount for leaving a review?
How much does Spokk cost for a retail store?
Hear from every shopper who walks out the door
Sign up free, put a tablet on the counter and ask today's customers how it went.
14-day free trial. No credit card needed. 60-day money-back guarantee.