Manage your Google reviews in Spokk

Connect the Google account that manages your Business Profile and Spokk imports every Google review, keeps them up to date, and lets you reply from Spokk with an AI draft that you edit before it goes live on Google.

14 days free, no credit card. Included on every Spokk plan.

How it works

Sign in with Google from the Google Reviews page in Spokk, pick the locations you want, and your reviews import automatically. Reply to any review from Spokk, by typing or starting from an AI draft, and the reply is posted to Google under your business. Spokk also spots which of your own customers left each review, so your review requests stop asking people who already reviewed.

What you need

The Google account that owns or manages your Business Profile
A verified Business Profile with at least one location
A Spokk account (the free trial connects one location)

What you can do

Import every review

Your full Google review history arrives in Spokk and stays in sync, with filters for reviews that need a reply.

Reply with an AI draft

Start from a draft written from the review itself, add your own instructions if you like, edit it and post it to Google.

See who reviewed you

Spokk matches reviews to the customers you asked, so you can credit them and stop sending them review requests.

Spot rating drops

When a reviewer edits a review to a lower rating, Spokk flags it so you can follow up.

What happens after you connect

1
Your reviews import
Most accounts finish in under a minute. Accounts with hundreds of reviews take a few minutes, and Spokk emails you when it is done.
2
They stay up to date
Spokk checks for new and edited reviews every day, and again whenever you open Google Reviews in Spokk.
3
You reply from one place
Replies you post from Spokk appear on Google under your business, the same as replying in Google itself.
4
Matches reach your follow-ups
When you confirm a match, that customer is credited with the review and your review requests skip them from then on.

Connect in a few minutes

Connect Google Business Profile

1
In Spokk, open Google Reviews in the sidebar and click Connect
2
Sign in with the Google account that manages your Business Profile
Google shows Spokk’s name and logo on its permission screen.
3
Allow the Business Profile permission
Tick every box Google shows. Spokk needs it to read your reviews and post the replies you send.
4
Pick the locations to manage in Spokk
Each Google location is matched to one of your Spokk locations. Reviews start importing as soon as you add it.
5
Reply to your first review
Open any review, type a reply or start from the AI draft, and post it to Google.

More than one location

Every location on one account

Current Spokk plans connect as many Google locations as you have, with no per-location fee. The free trial connects one.

Each listing matched to a location

Every Google listing is linked to a Spokk location, so you can view reviews for one location or all of them.

What Spokk can do on Google

Read the reviews on the Business Profile locations you choose.
Post a reply only when you press post. Nothing is published to Google automatically.
Spokk never writes, edits or removes customer reviews. Customers post their own reviews on Google.
Disconnecting removes your imported reviews from Spokk. Your reviews on Google are not affected.

Good to know

AI reply drafts are included on paid plans. On the free trial, saving a card unlocks them, with no charge.
Typing and posting your own replies is always free.

Frequently asked questions

Can Spokk post Google reviews for my customers?

No. Customers write and post their own reviews on Google. Spokk can give them a draft based on their own feedback to start from, but only they can post it. What Spokk posts to Google is your replies, and only when you press post.

Which Google account should I sign in with?

The Google account that owns or manages your Business Profile. If Spokk finds no locations, that account does not have access to the profile; add it as a manager in Google first.

How many locations can I connect?

As many as you have on current Spokk plans, with no per-location fee. The free trial connects one location.

How often do reviews update?

Spokk syncs every day, and again whenever you open Google Reviews in Spokk if it has been more than 30 minutes since the last sync.

Does disconnecting delete my Google reviews?

No. Disconnecting removes the imported copies and your connected locations from Spokk. Nothing changes on Google.

How does Spokk know which customer left a review?

It compares each new review with the review drafts your customers received from Spokk. A close match is shown as a suggestion, and nothing changes until you confirm it.

Connect Google Business Profile to Spokk

Other ways to connect Spokk

Google review management →Google review requests →HubSpot →GoHighLevel →Zoho CRM and Bigin →All integrations →

Google Business Profile is a trademark of its owner. Spokk is not affiliated with or endorsed by Google Business Profile.